Breanne St. Romain
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Human Resources Assistant
Triten Corporation
01.2023 - Current
- Supporting internal and external inquiries and requests related to the HR Department.
- Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
- Processes, receives, sorts, and distributes a variety of correspondence, deliveries, and mail.
- Responds to requests for information from the employees clients, and/or other interested parties; answers routine questions; directs visitors to appropriate locations.
- Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
- Files documents alphabetically, numerically, or by other prescribed methods.
- Prepares, reviews, and/or processes a variety of routine correspondence, reports, logs, information, paperwork, invoices, forms, agreements, flyers, brochures, invitations, and/or other related information in assigned area of responsibility; keys information into applicable spreadsheets and/or databases.
- Tracks recruitments and job postings, conducts employment verifications and processes and tracks invoices.
- Monitors and restocks office supplies and materials
- Formats resumes for company clients
Shift Manager
CVS Health
01.2022 - 01.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Sr. Warehouse Lead
Zuum
01.2020 - 01.2022
- Oversaw daily operations and shipping and handling processes.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Supervise, train, and evaluate warehouse employees' performance, meeting safety regulations, and monitoring deliveries and shipments
- Analyze daily reports to ensure accuracy of shipping
- Prepare various weekly, monthly, semiannual, annual, and on-demand reports as required
- Maintain shipping documentation; enter relevant data in reports as needed
- Oversee and audit physical inventories/cycle counts
- Develop and maintain filing systems
- Organize and schedule team meetings
- Work with relevant stakeholders on corrective actions to improve the efficiency of warehouse practices
- AQL inspection of new products
- Process all incoming and outgoing return items, including item verification, capture, input, and sorting
- Receive return items from customers, process for imperfections, setup items for resale
- Processing of return credits to customer billing accounts
- Manage flow of inventory from receiving to shipping
- Assist Marketing department with product campaigns and company website
Customer Experience Specialist
Ford Motor Company
06.2019 - 01.2020
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Documented customer interactions in internal database to maintain customer service history details.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Front Desk Receptionist
Cinco Ranch Veterinary Hospital
08.2018 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
HR Intern
Express Employment Professionals
05.2014 - 07.2014
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Updated and maintained employee records to respond quickly to requests for information.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Worked with HR team to coordinate company events.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Developed strong written and verbal communication skills.
Education
Associate of Applied Science - Business Administration - HR Specialization
Lone Star College System
Spring, TX07.2024
Skills
- Excellent verbal and written communication skills
- Excellent interpersonal, negotiation, and conflict resolution skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to act with integrity, professionalism, and confidentiality
- Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems
Timeline
Human Resources Assistant
Triten Corporation
01.2023 - Current
Shift Manager
CVS Health
01.2022 - 01.2023
Sr. Warehouse Lead
Zuum
01.2020 - 01.2022
Customer Experience Specialist
Ford Motor Company
06.2019 - 01.2020
Front Desk Receptionist
Cinco Ranch Veterinary Hospital
08.2018 - 06.2019
HR Intern
Express Employment Professionals
05.2014 - 07.2014
Associate of Applied Science - Business Administration - HR Specialization
Lone Star College System
Similar Profiles
Isaac DeLayIsaac DeLay
Heavy Equipment Operator at Triten IndustrialHeavy Equipment Operator at Triten Industrial
Devon HughesDevon Hughes
Heavy Equipment Operator at Triten Industrial ContractorsHeavy Equipment Operator at Triten Industrial Contractors
William VaughtWilliam Vaught
Project Manager at Triten Industrial Contractors, Inc.Project Manager at Triten Industrial Contractors, Inc.
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard
Mikala JaramilloMikala Jaramillo
Software Engineer - Execute Trading Platform (Web Development) at JP MorganSoftware Engineer - Execute Trading Platform (Web Development) at JP Morgan