Summary
Overview
Work History
Education
Skills
Timeline
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BreAnne Upcott

BreAnne Upcott

Pontiac,MI

Summary

Personable and dedicated customer service representative with extensive experience in customer/service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Mortgage Reconciliation

United Wholesale Mortgage
09.2023 - 02.2024
  • Enhanced accuracy in financial reports by diligently reconciling accounts on a daily basis.
  • Streamlined the reconciliation process for improved efficiency and reduced errors through close collaboration with accounting team members.
  • Identified and resolved discrepancies in account balances by conducting thorough research and analysis of financial data.
  • Minimized financial risks by continuously monitoring and reporting irregularities to management.
  • Contributed to overall company financial health by resolving outstanding issues promptly, resulting in decreased aged items.
  • Maintained up-to-date knowledge of relevant accounting principles, ensuring accurate application within the reconciliation process.
  • Facilitated enhanced communication between finance departments by proactively addressing questions or concerns related to reconciliations as they arose.
  • Strengthened relationships with banking partners through consistent communication regarding account updates, inquiries, and resolutions as needed.

Shipping and Receiving Coordinator

Kay Automotive Graphics
03.2023 - 08.2023
  • Streamlined shipping processes by implementing efficient organizational systems, reducing order processing time.
  • Enhanced receiving accuracy by closely monitoring incoming shipments and promptly reporting discrepancies.
  • Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
  • Assisted in the development of departmental policies and procedures to ensure consistent performance standards across the team.
  • Collaborated with cross-functional teams to address any shipping or receiving issues, fostering strong working relationships.
  • Trained new employees on company protocols and best practices, contributing to overall team efficiency and cohesion.
  • Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
  • Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.

Cashier/Stocker

Save-A-Lot
04.2022 - 11.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Housekeeping Room Attendant/Laundry Attendant

Quality Inn
10.2020 - 07.2021
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.

Dishwasher/Prep Worker

Treasury Events
09.2018 - 02.2019
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.

At Home Parent/ Homeschooling

N/A
04.2013 - 08.2018

At Home Parent proficient at Homeschooling my children.

Cashier/Salesperson

Kohls Department Store
05.2012 - 04.2013
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

At Home Parent

N/A
06.2006 - 05.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.

Graphic Cutout Production

Kay Automotive Graphics
02.2005 - 06.2006
  • Reduced production costs by identifying opportunities for more efficient use of resources, materials, or methods in the design process.
  • Consistently met or exceeded performance metrics related to timely completion of projects, client satisfaction ratings, and error reduction rates.

Receptionist Coordinator

Golling AutoGroup
03.2003 - 03.2004
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
  • Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
  • Improved client relations with exceptional communication skills, providing information on products and services as needed.
  • Collaborated with team members to ensure seamless coordination of daily operations and special events.

Transportation Assistant

Rochester Community Schools
07.2002 - 09.2003
  • Multitasked effectively under high-pressure situations by managing multiple projects simultaneously without compromising attentiontodetail.
  • Promoted safe work practices to prevent incidents adhere to safety requirements.
  • Collaborated with managers and other assistants to formulate and implement policies, procedures and objectives.
  • Promoted safe work activities by conducting safety audits and attending company safety meetings.
  • Maintained operations in compliance with OLSHA regulations.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
  • Assisted students with safe and orderly boarding and exiting of vehicle.
  • Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Kept close eye on passenger behavior and watched for injuries, illnesses and disputes.
  • Partnered with transportation operators to keep bus routes moving on time.
  • Facilitated optimal seating arrangements to maintain compliance standards.
  • Optimized seating arrangements based on changing circumstances and passenger makeup.

Cashier

K Mart
03.2001 - 06.2002
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier/Food Preparation Worker

Wendy's Old Fashioned Hamburgers
06.2000 - 02.2001
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Expedited orders accurately, streamlining kitchen processes and reducing wait times for customers.

Education

High School Diploma -

Rochester High School
Rochester, MI
06.2001

Skills

  • Cash Flow Management
  • Payroll Processing
  • Journal Entries
  • Microsoft Excel Proficiency
  • Ethical Conduct
  • Time Management
  • Attention to Detail
  • General Ledger Maintenance
  • Problem Solving
  • Financial Reconciliation
  • Accounts Receivable Management
  • Account Reconciliation Software
  • Teamwork Abilities
  • Continuous Improvement
  • Customer Service
  • Balance Sheet Reconciliation
  • Adaptability
  • Financial Reporting
  • Internal Controls
  • Data Reconciliation
  • Accounts Payable
  • Customer Relations
  • Account Reconciliation
  • Account Auditing
  • Purchase Orders
  • Quickbooks
  • Data Entry
  • Statutory Reporting
  • 150 Kph
  • Accounts Receivable
  • Inventory Management
  • Record Reconciliation
  • Payment Calculation
  • Bill Payment and Recordkeeping
  • Document Coding and Classification
  • General Ledger Management
  • Budget Preparation
  • Invoice Verification

Timeline

Mortgage Reconciliation

United Wholesale Mortgage
09.2023 - 02.2024

Shipping and Receiving Coordinator

Kay Automotive Graphics
03.2023 - 08.2023

Cashier/Stocker

Save-A-Lot
04.2022 - 11.2022

Housekeeping Room Attendant/Laundry Attendant

Quality Inn
10.2020 - 07.2021

Dishwasher/Prep Worker

Treasury Events
09.2018 - 02.2019

At Home Parent/ Homeschooling

N/A
04.2013 - 08.2018

Cashier/Salesperson

Kohls Department Store
05.2012 - 04.2013

At Home Parent

N/A
06.2006 - 05.2012

Graphic Cutout Production

Kay Automotive Graphics
02.2005 - 06.2006

Receptionist Coordinator

Golling AutoGroup
03.2003 - 03.2004

Transportation Assistant

Rochester Community Schools
07.2002 - 09.2003

Cashier

K Mart
03.2001 - 06.2002

Cashier/Food Preparation Worker

Wendy's Old Fashioned Hamburgers
06.2000 - 02.2001

High School Diploma -

Rochester High School
BreAnne Upcott