A sixteen year property management professional with a wide range of skillsets and exposure ranging from entry level of a flag ship class A lease up to supervising a large Northeast portfolio. Experienced in many product types to include; market rate, affordable, lease up, full unit renovations, takeovers, value add and niche market sites. Third party fee management expertise with an array of client exposure and established relationships.
Overview
16
16
years of professional experience
Work History
Regional Property Manager
Willow Bridge (Lincoln Property Company)
03.2008 - Current
Manage portfolio of 1,271 market and affordable units in New England consisting of six (6) properties, two (2) retail and a total staff of thirty two (32), (41 million in revenue, 23 million NOI)
Experience in fee management currently serving five (5) clients over six (6) properties including Invesco, Lasalle, Acumen, Friedkin, Barings. Previous experience with UBS, DWS, Abacus
Experience in a multimillion dollar unit renovation/rehab projects including liaison between client and construction, determining overall scope of work and approval of specifications and finishes generating client desired ROI rates
Experience with Revenue Management Systems AIRM/ LRO/SPARK in addition to manual pricing implementation
Experience in large scale capital projects ranging from unit and common area renovations to updates or installation of mechanical systems
Proficient in creating property budgets, owner executive summaries and business plans
Recipient of the Gold Medallion award in 2014, highest level of recognition awarded within the company
Created new training programs/manuals to assist in the regions need for growth and development.
Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues..
Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
Managed budget development and expense control, ensuring optimal financial performance across all properties.
Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments operational strengths or weaknesses based on regional expertise.
Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
Communicated market developments, portfolio changes and annual performance information to clients.
Promoted a positive work environment through effective leadership and support for staff development opportunities.
Evaluated staff development needs through regular performance assessments, offering opportunities for training and growth.
Business Manager
Willow Bridge
Responsible for three areas of management including marketing, administration and resident relations as well as the day-to-day profitability and efficiency of Class A 162 unit property maintaining 94% - 96% occupancy rate (4 million in revenue, 2 million plus NOI)
NOI growth of over 18% in a 4 year period due to the implementation of a property wide renovation plan
Managed new transition property in upstate New York for 2 years as well as involved in oversight of additional NY property in order to further develop new client relations
Prepared, presented and monitored annual budget exceeding NOI by an average of 4 - 10%
Proficient in scope writing, solicitation of vendor bids as well as contract writing and implementation
Maintain the appropriate occupancy level by closely monitoring pricing, traffic and market conditions
Marketed/rented apartments, processed applications, leases and other applicable documents; ensured the collection of all rents when due and authorized corrective and / or legal action when required
Performed annual inspections and monitored purchase order system in compliance with budget
Directed and trained office personnel and ensured that performance standards were met.
Education
Bachelor of Arts - Journalism
UMASS Amherst
Amherst
Skills
Office
Yardi
MRI
Onesite
Lasalle Yardi
Invesco Yardi
AIRM
LRO
SPARK pricing analytics
Timeline
Regional Property Manager
Willow Bridge (Lincoln Property Company)
03.2008 - Current
Business Manager
Willow Bridge
Bachelor of Arts - Journalism
UMASS Amherst
Similar Profiles
Kayla T H O M A SKayla T H O M A S
Assistant Property Manager at Willow Bridge (formerly Lincoln Property Company)Assistant Property Manager at Willow Bridge (formerly Lincoln Property Company)
Leasing and Marketing Professional at Willow Bridge Company/Lincoln Property ManagementLeasing and Marketing Professional at Willow Bridge Company/Lincoln Property Management