Summary
Overview
Work History
Education
Skills
Accomplishments
sales support of the year twice
Hobbies and Interests
Timeline
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Breanne Walker

San Tan Valley,AZ

Summary

Professional with extensive experience as a Certified Notary Public at Busy Bee Notary, excelling in identity confirmation and document verification. Proven ability to enhance customer satisfaction through exceptional communication and attention to detail, ensuring compliance with state laws while protecting clients from potential losses. Multilingual skills further enrich client interactions.

Overview

23
23
years of professional experience

Work History

Certified Notary Public

Busy Bee Notary
05.2022 - Current
  • Identified fraudulent activities through keen attention to detail, ultimately protecting clients from potential losses or penalties.
  • Provided exceptional customer service by being readily available for urgent or last-minute requests from clients.
  • Attended relevant conferences and workshops, continuously enhancing expertise within the field.
  • Streamlined the notarization process for clients with clear instructions and explanations of legal terms.
  • Managed incoming calls, emails and faxes per day from customers

Customer Service Representative

UPS Customer Center
05.2022 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Store Owner

Sunshine Organics
06.2013 - 09.2022
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operati
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Team Lead Credit Analyst

Direct Alliance
05.2002 - 06.2013
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Managed approximately 30 incoming calls, emails and right faxes per day from customers. as well as dealing with returns, chargebacks, fraud and account receivables.

Education

High School Diploma -

Maricopa Community Colleges, Chandler-Gilbert Community College

Skills

  • Real estate transactions
  • Professional communication
  • Identity confirmation
  • Loan document signing
  • Document verification
  • Signature authentication
  • State law compliance
  • Multilingual abilities

Accomplishments

  • Supervised team of 3 staff members.
  • Used Microsoft Excel to develop tracking spreadsheets.
  • Achieved 5 star rating through effectively communicating with the principal signer

sales support of the year twice

sales support awards were given each year. I would work  with the sales reps to release their orders and verify customer's information. I am very efficient and was awarded multiple employee of the month awards. Which then became 2 employee of the year awards.  I was very well known through the company due  the high monthly sales revenue

Hobbies and Interests

  • I enjoy helping others and giving back to the community.
  • I like working with my hands and fixing things.
  • Personal Development and Self-Improvement
  • Reading
  • Animal Care
  • DIY and Home Improvement
  • Auto Repair/Restoration

Timeline

Certified Notary Public

Busy Bee Notary
05.2022 - Current

Customer Service Representative

UPS Customer Center
05.2022 - 05.2023

Store Owner

Sunshine Organics
06.2013 - 09.2022

Team Lead Credit Analyst

Direct Alliance
05.2002 - 06.2013

High School Diploma -

Maricopa Community Colleges, Chandler-Gilbert Community College

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Breanne Walker