Breanne Wormeley
Fairborn,OH
Summary
With a proven track record at Great Clips, I excel in customer service enhancing client satisfaction and loyalty through creative thinking and effective communication. Skilled in multitasking, working in a fast paced environment, and fostering teamwork, I've contributed to increased store traffic and revenue, demonstrating a keen ability to build lasting relationships and achieve business objectives.
Overview
17
17
years of professional experience
Work History
Stylist
Great Clips Salon
05.2021 - Current
- Organized sales area and work station to showcase products and boost sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Counted and documented opening and closing cash amounts daily.
- Preserved patient safety by following safety protocols.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Resolved guest complaints about service or style.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Educated customers on products to maximize benefits.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Assistant Manager
Great Clips
10.2017 - 01.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Salon Manager
Great Clips
04.2015 - 10.2017
- Oversaw salon employee performance, facility cleanliness, and sales.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Handled employee scheduling and coverage needs during business hours.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Promoted business through marketing initiatives and use of social media.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Maintained posting of MSDS sheets in workplace.
- Delegated workplace responsibility to appropriate staff.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
Assistant Manager
Great Clips
08.2011 - 04.2015
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Stylist
Great Clips
08.2010 - 08.2011
- Organized sales area and work station to showcase products and boost sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Counted and documented opening and closing cash amounts daily.
- Preserved patient safety by following safety protocols.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Boosted sales through effective upselling of hair care products.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Food Service Worker
Hickory River Smokehouse
08.2009 - 12.2010
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Food Service Worker
McDonald's
08.2009 - 08.2010
- Cleaned and organized kitchen, dining and service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Learned other teammates' work tasks to train as backup.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Adjusted food preparation methods in accordance with customer requests.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Food Service Worker
Donatos Pizzeria
11.2007 - 08.2009
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
Education
Cosmetology License - Cosmetology
Miami Valley Career Center
Clayton, OH05-2009
Skills
- Customer Service
- Product Knowledge
- Multitasking and Organization
- Attention to Detail
- Creative Thinking
- Teamwork and Collaboration
- Excellent Communication
- Relationship Building
- Organization
- Active Listening
Timeline
Stylist
Great Clips Salon
05.2021 - Current
Assistant Manager
Great Clips
10.2017 - 01.2019
Salon Manager
Great Clips
04.2015 - 10.2017
Assistant Manager
Great Clips
08.2011 - 04.2015
Stylist
Great Clips
08.2010 - 08.2011
Food Service Worker
Hickory River Smokehouse
08.2009 - 12.2010
Food Service Worker
McDonald's
08.2009 - 08.2010
Food Service Worker
Donatos Pizzeria
11.2007 - 08.2009
Cosmetology License - Cosmetology
Miami Valley Career Center
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