Summary
Overview
Work History
Education
Skills
Timeline
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BREANNE N. COOPER

Covington,LA

Summary

A reliable and performance-driven administrative professional with a demonstrated track record of achievements in customer service, data entry, correspondence, research, and administration. Proven aptitude in working collaboratively with cross-functional teams, communicating with management, and directing all aspects of job functionalities using knowledge and experience. A versatile and accomplished producer who enhances operations for continued improvement and to meet short- and long-term objectives.

Overview

15
15
years of professional experience

Work History

Warehouse Technician

SC JOHNSON
08.2020 - 09.2023
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Helped keep inventory accurate by overseeing daily cycle counts.
  • Communicated and integrated with other departments to share information and coordinate successfully.
  • Sorted and delivered materials to different work areas and staff.

Marketing and Sales Research Office Assistant

MGT CONSULTING GROUP LLC
08.2016 - 02.2020
  • Performed various administrative duties
  • Oversaw updates to and formation of spreadsheets with FOC and PA employee lists.
  • Oversaw in-depth searches of procurements in sales areas directly related to fields of consulting expertise, corresponding with various entities within educational, state, and local arenas
  • Performed all administrative duties for seven consultants while in the office setting.
  • Created and managed database of information gathered from research.

Cashier

LOWE’S HOME IMPROVEMENT
10.2015 - 07.2016
  • Built relationships with customers to encourage repeat business.
  • Kept department stocked and organized
  • Provided exceptional customer experience
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Lead Teacher

PLANET KIDS ACADEMY
09.2014 - 07.2015
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Established positive communication with parents in daily conversation and formal conferences.

Customer Service Call Center Representative

CENTRAL PROGRESSIVE BANK
01.2009 - 01.2010
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

MBA -

University of Louisiana At Lafayette
Lafayette, LA
12.2023

B.S - Business Management

NORTHWOOD UNIVERSITY
Midland, Michigan
2017

Skills

  • Performance Goals
  • OSHA Requirements
  • Task Management
  • Professional Relationships
  • Special Projects
  • Customer Loyalty
  • Microsoft Office
  • Data Accuracy
  • Recordkeeping Requirements
  • Spreadsheet Tracking
  • Product Knowledge
  • Customer Experience

Timeline

Warehouse Technician

SC JOHNSON
08.2020 - 09.2023

Marketing and Sales Research Office Assistant

MGT CONSULTING GROUP LLC
08.2016 - 02.2020

Cashier

LOWE’S HOME IMPROVEMENT
10.2015 - 07.2016

Lead Teacher

PLANET KIDS ACADEMY
09.2014 - 07.2015

Customer Service Call Center Representative

CENTRAL PROGRESSIVE BANK
01.2009 - 01.2010

MBA -

University of Louisiana At Lafayette

B.S - Business Management

NORTHWOOD UNIVERSITY

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BREANNE N. COOPER