Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Breannie Gonzalez

Queens

Summary

Dynamic professional with extensive experience in customer service and office administration at Friedman LLP. Expert in appointment scheduling and multi-line phone management, ensuring seamless operations. Proven ability to enhance client experiences and improve team collaboration, consistently delivering exceptional service and support in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Personal Assistant

Confidential/ For Previous Office Manager
Flushing
02.2024 - Current
  • Organized travel arrangements and itineraries for team members.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.

Receptionist

Friedman LLP
Uniondale
01.2022 - 12.2023
  • Welcomed clients and visitors at front desk to create positive first impressions.
  • Managed multi-line phone system to efficiently direct incoming calls.
  • Scheduled appointments and maintained organized calendar for all staff members.
  • Coordinated office schedules to optimize Office Manager's availability.
  • Handled incoming calls and emails, ensuring prompt responses to inquiries.
  • Arranged meetings and travel logistics for Office Manager seamlessly.
  • Provided professional assistance to visitors, ensuring smooth experiences during visits.

Hostess

Blend Restaurant & Bar
Astoria
12.2018 - 12.2020
  • Greeted and seated guests promptly upon arrival at the restaurant.
  • Managed reservation system to ensure efficient table assignments.
  • Coordinated with servers to maintain smooth guest flow and service.
  • Provided menu information and answered questions about daily specials.
  • Ensured cleanliness and organization of the host stand and waiting area.
  • Assisted in training new host staff on procedures and customer service standards.
  • Handled guest complaints with professionalism and empathy to enhance experience.
  • Collaborated with management to develop strategies for improving guest satisfaction.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Education

High School Diploma -

LaGuardia Community College
Long Island City, NY
06-2017

Skills

  • Customer service
  • Appointment scheduling
  • Multi-line phone management
  • Office administration
  • Time management
  • Team collaboration

Languages

Spanish
Limited

Timeline

Personal Assistant

Confidential/ For Previous Office Manager
02.2024 - Current

Receptionist

Friedman LLP
01.2022 - 12.2023

Hostess

Blend Restaurant & Bar
12.2018 - 12.2020

High School Diploma -

LaGuardia Community College

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