Breannna Feaster
Rockhill,SC
Summary
Dynamic professional with a proven track record at USAA, excelling in customer service and data analysis. Skilled in decision-making and team collaboration, I enhanced onboarding efficiency and streamlined processes, significantly improving customer satisfaction. Adept at multitasking and critical thinking, I thrive in fast-paced environments, delivering tailored solutions to meet client needs.
Overview
8
8
years of professional experience
Work History
Mobile Dispatcher
Securitas Security Services
04.2025 - Current
- Operated communication systems to relay information between security personnel and management.
- Coordinated dispatch of security officers to various locations based on real-time needs.
- Monitored surveillance feeds to ensure safety and security across multiple sites.
- Documented incidents and maintained accurate logs for reporting purposes.
Residential Counselor
New Hope
01.2024 - 03.2025
- Supported individuals in daily living activities to enhance independence and self-sufficiency.
- Facilitated therapeutic group sessions to promote social skills and emotional well-being.
- Monitored client behavior and reported changes to maintain safety and ensure appropriate interventions.
- Assisted in developing personalized care plans tailored to individual needs and goals.
Credit Card Specialist
Sitel Operating
01.2022 - 12.2023
- Analyzed customer inquiries regarding credit card services to ensure accurate information delivery.
- Assisted customers with account management, providing tailored solutions to enhance satisfaction.
- Resolved disputes related to transactions efficiently, fostering positive customer relationships.
- Implemented process improvements for handling applications, increasing processing efficiency.
Banking Specialist
USAA
04.2018 - 12.2021
- Facilitated customer inquiries regarding account management and services to enhance satisfaction.
- Analyzed financial data to identify trends and provide insights for risk management strategies.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Coordinated cross-departmental initiatives to streamline processes and reduce turnaround times.
Education
No Degree - Associates in Science
Greenville Technical College
Greenville, South Carolina, SC06-2018
High School Diploma -
Northwestern High School
Rock Hill, SC06-2016
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
- Customer relations
- Schedule coordination
- Routing orders
- Work order management
- Multitasking and organization
- Team collaboration
- Call handling
- Critical thinking
- Microsoft office
Accomplishments
- Supervised team of 4 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Word Processing Skills
Word processing skills are the abilities you use to create, edit, format, and manage documents using software like microsoft word, google docs, or similar programs. These skills are useful in almost every job because they help you produce clear, professional, and organized written work.
Languages
English
Full Professional
Timeline
Mobile Dispatcher
Securitas Security Services
04.2025 - Current
Residential Counselor
New Hope
01.2024 - 03.2025
Credit Card Specialist
Sitel Operating
01.2022 - 12.2023
Banking Specialist
USAA
04.2018 - 12.2021
No Degree - Associates in Science
Greenville Technical College
High School Diploma -
Northwestern High School