BreAntra Jackson

Increase customer satisfaction with prompt and knowledgeable support
for various technical issues.

Search, locate, and document specific information from taxpayers books
and records.

Documents the facts and evidence obtained to ensure the appropriate
information are available for the team coordinator or team member to
reach a sound conclusion.

Provide input to update monitoring systems used in support of Industry and Division Strategic Business Plans and Balanced Measures
goals and objectives.

Utilizes word processing, database and spreadsheet software to prepare examination paperwork.

Verifies completeness and accuracy of case controls to ensure compliance with established procedures and formats.

Prepares requisitions and coordinates training needs and request.
Make sure team members have submitted their weekly time under the correct activity codes.

• Resolved medical claims by approving or denying
• Obtained medical records from third parties
• Processed employee medical claims which included CPT4 and ICD-10 coding
• Preformed claim adjustments to reissue proper payment amounts
• Provided correct information regarding benefits and policies.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
• Gathered, organized and input information into digital database.

• Register patients for infusion therapy, bone marrow, and labs
• Check in and add on patients to the clinic
• Consistently demonstrates outstanding customer service to UAHSF patients, visitors, physicians, and staff
• Answer telephone and route calls
• Responsible for obtaining complete and accurate demographic and financial information
• Collect deposits and copays
• Completes Medicare Compliance and obtains ABN if necessary
• Knowledge of all Federal, State and Local Laws pertaining to insurance rules and regulations
• Notifies patients, family members, physicians and/or supervisors of insurance coverage issues
• Follows pre-established script and provide assistance to callers
• Work closely with hospital employees and third party agencies.

• Initiate, route, and follow up on calls regarding clinicians and patients
• Inputs data into systems and delivers it to the appropriate personnel
• Request and obtain accurate schedules from multiple hospitals and doctors offices
• Works independently with no supervision to meet shift needs
• Records necessary updates and changes
• Ability to take comprehensive notes regarding calls
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.