BREASIA PALMER
Customer Service
Navasota
Summary
Friendly and dedicated customer service professional with extensive experience in customer relations and data entry. Known for being a proactive team player with a positive attitude and a talent for building a rapport with clients. Committed to ensuring customer satisfaction and contributing to organizational success. Quickly adapting and eager to learn new skills, with strong multitasking abilities.
Overview
6
6
years of professional experience
Work History
Business Development Center Director
Gullo Toyota Of Conroe
05.2025 - 08.2025
- Ensure the scheduling of customer appointments for vehicle test drives, consultations, and sales meetings. This involves managing time slots, ensuring sales representatives are available, and that customers are accommodated promptly.
- Utilize online scheduling systems to streamline appointment bookings for both sales and service, ensuring seamless customer interactions
- Ensure that follow-up calls are made after appointments to gather feedback on the customer experience and confirm satisfaction, encouraging repeat visits and loyalty.
- Ensure that customers get quick responses to their appointment requests, whether they’re calling in, emailing, or using the dealership’s online scheduling tools.
- Work closely with the sales team to ensure that appointments for vehicle sales are aligned with available staff and vehicles. Ensure that the right sales representatives are assigned to specific appointments.
- Collect and analyze data regarding appointment scheduling efficiency, customer satisfaction, and service turnaround times to identify areas of improvement.
Retail Banker
Woodforest National Bank
04.2024 - 12.2024
- Managed cash transactions and processed payments for customers.
- Delivered exceptional customer service, fostering positive relationships and ensuring satisfaction.
- Opened new accounts and assisted customers with account-related inquiries.
- Responded to incoming calls, addressing questions and resolving issues promptly.
- Returned customer calls and followed up on inquiries in a timely manner.
- Generated and reviewed reports to ensure drawer accuracy and balanced daily transactions.
- Communicated updated information and promotions to customers, enhancing their experience.
- Engaged with the local community to strengthen relationships and support business growth.
Sales Associate
Walgreens
04.2023 - 12.2023
- Greet customers in a friendly and professional manner.
- Assist customers with locating products, providing recommendations, and answering questions.
- Process customer transactions at the cash register, including handling cash, credit cards, and other payment methods.
- Provide information about promotions, sales, and store policies.
- Restock shelves and ensure products are neatly displayed according to company standards.
- Organize and rotate merchandise to ensure items are properly labeled and visible.
- Assist in receiving and unloading shipments, ensuring inventory is stored and organized correctly.
Customer Service Supervisor
AllTran Financial
08.2020 - 10.2022
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or services using digital tools.
- Assisted customers by providing confirmations, answering questions and offering general information.
Data Entry/Account Administrative Representative
St. Joseph Hospital
07.2019 - 08.2020
- Performed administrative tasks and assisted in executing business solutions.
- Successfully entered data into the company database and validated the accuracy of valuable company information.
- Used and analyzed data from automated information aggregators to update the database.
- Generated data reports entered company findings into the database.
- Conducted data entry across departments as requested, switching promptly to new projects.
Education
High School Diploma -
Conroe High School
Conroe, TX05-2018
Skills
- Strong Organizational Skills
- Technical Support & Troubleshooting
- Medical Insurance Representation & Billing
- Leadership & Supervisory Experience
- Insurance Billing & Claims Processing
- Creative Problem-Solving & Critical Thinking
- Call Documentation & Case Management
- Accurate Data Entry & Information Management
- Client Retention Strategies
- Customer service and goals and performance
- Client retention strategies and client relationship building
- Verbal and written communication
Timeline
Business Development Center Director
Gullo Toyota Of Conroe
05.2025 - 08.2025
Retail Banker
Woodforest National Bank
04.2024 - 12.2024
Sales Associate
Walgreens
04.2023 - 12.2023
Customer Service Supervisor
AllTran Financial
08.2020 - 10.2022
Data Entry/Account Administrative Representative
St. Joseph Hospital
07.2019 - 08.2020
High School Diploma -
Conroe High School
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