Breauna Lane

40 hours per week

• Partnered with other departments to provide top-notch service to Active Duty service members, Retirees, and Dependants.
• Built professional relationships with service providers.
• Utilizes the referral tracking data collection tool. Calculates metrics, and compiles monthly
  reports, as directed by the MTF.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
• Maintained integrity of health information in databases and managed written communication.
• Reviews referrals for administrative completeness and researches covered benefits prior to
  processing.
• Adheres to established policy and procedure and standard of care, escalates issues through the established Chain of Command in a timely manner.
• Orients and trains MTF personnel about the referral process.

40 hours per week

• Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
• Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
• Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.

40 hours per week

• Entered patient demographic and insurance data into electronic medical record system.
• Verified insurance eligibility and coverage for patients.
• Built and maintained positive working relationships with patients and staff.
• Managed patient registration process, confirming data accuracy and completeness.
• Answered incoming calls, scheduled appointments and filed medical records.
• Facilitated communication between patients and various departments and staff.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

40 hours per week

• Performed patient Check In functions, include registration, insurance verification, collecting required co-pays or other payments and arriving patients for their appointments in the EHR.
• Prepares paperwork for patient exams in advance, except add-ons, and gives the paperwork to appropriate modality.
• Work closely with radiologists to facilitate workflow and daily needs in addition to supporting their interactions with patients.
• Responsible for monitoring the waiting rooms, coordinate with clinical staff to notify patients of any delays.

40 hours per week

• Greeted and assisted patients with check-in procedures.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Providing excellent customer service by promptly answering patient inquiries.
• Educated patients on importance of preventive health care and insurance coverage.
• Addressed bad debts in line with set protocols.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.