Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Breauna Simmons

North Little Rock,AR

Summary

I am a highly competent receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences. Im a organized receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction am a attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. At my job now, Im a radiology biller. I negotiate with insurance companies regarding the patients procedures. I also map the charges so they can cross over into the system to be billed.

Overview

8
8
years of professional experience

Work History

Radiology Specialist

Radiology Consultant of Little Rock
Little Rock, AR
05.2022 - Current
  • Facilitated dispute resolution between customers and insurance providers when necessary.
  • Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
  • Conducted periodic audits of policy documents to ensure accuracy of information maintained.
  • Provided guidance to customers regarding available insurance plans and their benefits and limitations.
  • Evaluated customer applications and determined eligibility for coverage based on established criteria.
  • Responded promptly to customer inquiries about their policies and provided timely updates as needed.
  • Maintained accurate records of all transactions related to insurance policies.
  • Coordinated with other departments within the organization regarding issues related to policy administration.
  • Participated in training programs designed to enhance knowledge base in areas such as underwriting, sales, product development.
  • Reviewed insurance policies to ensure compliance with existing regulations.
  • Analyzed financial statements to determine appropriate levels of coverage for clients.
  • Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
  • Processed appeals in a timely manner as per policy guidelines.
  • Researched clinical criteria and determined eligibility for requested services based on plan provisions.
  • Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.

Durable Medical Equipment Receptionist

Felix Brace & Limb
Hot Springs, AR
01.2018 - 12.2021
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Deli Clerk

Kroger
Hot Springs, AR
01.2017 - 01.2018
  • Inspected labels on deli products to verify accuracy of pricing.
  • Provided accurate pricing information when requested by customers.

  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Assisted customers with selecting products from the deli case or menu board.
  • Adhered to health and safety standards while preparing food.
  • Stocked shelves with fresh items daily.
  • Greeted customers in a friendly and professional manner.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Rotated product on shelves to ensure freshness.
  • Maintained cleanliness of the deli area and equipment.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Offered samples to promote and upsell specials.
  • Sliced meats and cheeses and weighed deli items for customers.

Education

High School Diploma -

Lake Hamilton High School
Pearcy, AR
04-2017

Skills

  • HIPAA Compliance
  • Insurance Verification
  • Claims Processing
  • Medical Billing
  • Medical Coding
  • Prior Authorizations
  • Records security practices
  • Organizational abilities
  • Insurance claims processing
  • Telephone Etiquette
  • Medical Terminology
  • Customer Service
  • Charge Mapping
  • Insurance Claims
  • Insurance claims management
  • Collections
  • Equipment Demonstration
  • Excel and Word Savvy
  • Time management abilities
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Professionalism

References

References available upon request.

Timeline

Radiology Specialist

Radiology Consultant of Little Rock
05.2022 - Current

Durable Medical Equipment Receptionist

Felix Brace & Limb
01.2018 - 12.2021

Deli Clerk

Kroger
01.2017 - 01.2018

High School Diploma -

Lake Hamilton High School
Breauna Simmons