Breaunna Sweet
Orlando,FL
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into department initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
8
8
years of professional experience
Work History
Senior Client Services Associate
Phreesia
01.2020 - Current
- Managed full lifecycle implementations for new SaaS customers, serving as key contact from sale through go-live
- Translated business needs into optimized software configuration and workflows
- Achieved over 90% workshop satisfaction ratings
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Facilitated new client onboarding process and investment account setup.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Developed strategies to improve processes and reduce costs within the department.
Growth and Retention Specialist
Phreesia
01.2023 - 06.2023
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Developed new strategies for customer retention activities.
Customer Service Representative
Nationwide
03.2019 - 07.2020
- Managed high-volume, multi-line phone system for auto and home insurance with minimum of 100 inbound calls per day
- Mentored coworkers and trained to new employees to facilitate improvement with performance goals
- Handled customer inquiries and suggestions courteously and professionally.
- Consulted with senior leadership on improving call center operations via a committee using six sigma, agile, and standard project management methodologies.
Program Coordinator/Recruiter
University Of Florida
08.2016 - 11.2019
- Recruiter for the University of Florida Anesthesiology department
- Sourced and evaluated over 1,000 applications per cycle, arranged travel and interview schedule, and onboarded matched applicants
- Coordinated two post-graduate programs including an anesthesiology medical student course and a pediatric anesthesiology fellowship program
- Consulting in collaboration with senior leadership which improved student recruitment by 10% and retention processes and procedures by 20%
- Balanced cross functional tasks such as additional student onboarding, training and development, meeting coordination and leadership, and program planning.
Receptionist
University Of Florida
08.2015 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Implemented and maintained Microsoft SharePoint resulting in more efficient filing of digital documents; created and managed hardcopy filing systems for all office members.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Doctorate of Business Administration -
William Howard Taft University
06.2023
Lean Six Sigma Black Belt -
Six Sigma Council
12.2021
M.S. Degree-Business Administration -
University of Florida
Gainesville, FL04.2020
B.S. Degree-Health Administration -
Santa Fe College
Gainesville, FL12.2017
B.A. Degree-English -
University of Florida
Gainesville, FL05.2015
Skills
- Cross-Functional Communication
- Performance Evaluation
- Documentation Abilities
- Persuasion Techniques
- Customer Relations
- Data Review
- Organizational Development
- Management Consulting
- Decision-Making
- Strategic Planning
- Presentation Development and Delivery
- Project Management
Timeline
Growth and Retention Specialist
Phreesia
01.2023 - 06.2023
Senior Client Services Associate
Phreesia
01.2020 - Current
Customer Service Representative
Nationwide
03.2019 - 07.2020
Program Coordinator/Recruiter
University Of Florida
08.2016 - 11.2019
Receptionist
University Of Florida
08.2015 - 10.2018
Doctorate of Business Administration -
William Howard Taft University
Lean Six Sigma Black Belt -
Six Sigma Council
M.S. Degree-Business Administration -
University of Florida
B.S. Degree-Health Administration -
Santa Fe College
B.A. Degree-English -
University of Florida
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