BRECHAMARIE SANTIAGO
Chicago
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Head Of Account Team
Gate Group Usa
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Customer Service, OPS Manager
Gate Group Usa
02.2023 - 09.2023
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Increased customer satisfaction by implementing service improvements based on feedback analysis.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Championed continuous improvement efforts, identifying and implementing best practices to elevate organizational performance.
- Leveraged data analytics tools to identify patterns in operational metrics that informed proactive adjustments to strategy execution plans.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures.
- Boosted operational efficiency by implementing cost-effective strategies and streamlining processes.
- Developed and executed strategic plans for achieving targeted business growth and profitability.
- Spearheaded change management initiatives that facilitated seamless integration during mergers or acquisitions.
- Collaborated with human resources to recruit top talent in alignment with organizational needs, contributing to a skilled workforce capable of driving company success.
Account Manager
DO&CO
02.2022 - 02.2023
- Developed departmental objectives, budgets, policies, procedures, and strategies
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Identified ways to improve efficiency in operations and implemented process changes
- Managed and coordinated multiple projects while ensuring timely completion
- Met deadlines while maintaining high-quality deliverables
- Published customer satisfaction results from feedback forms and correspondence
- Resolved challenges associated with vendors and customers
- Anticipated and tracked operational and tactical risks to provide strategic solutions
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals
- Addressed customer concerns with suitable solutions
- Anticipated and tracked operational and tactical risks to provide strategic solutions
- Presented performance and productivity reports to GM
- Collaborated with team leaders on quality audits
- Connected with clients and developed strategies to achieve sales and customer service goals
- Created positive work environment for employees and delivered exceptional customer service
Duty Manager
DO&CO
11.2020 - 02.2022
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
Flight Coordinator
DO&CO
08.2019 - 11.2019
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
- Handled employee problems in absence of Account manager
- Took care of customer problem escalated by other staff members
- Maintain professional communication with all incoming operational information to the affected departments
- Ensure all departments are meeting the deadlines
- Ensure flight crew are satisfied with our service
- Worked additional hours and shifts to meet tight deadlines during peak periods
- Trained new employees regarding warehouse procedures and standards
- Accomplished production goals by working with speed and accuracy
Food Packer
DO&CO
06.2018 - 08.2019
Education
Business Administration
Hillsborough Community College
12-2017
Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Active Listening
- Organization and Time Management
- Problem Resolution
- Decision-Making
References
- Kevin Toman, DO&CO CHICAGO CATERING INC, (646) 571-9494
- Anthony Moore, GATE GROUP, (773) 383 4722
- Charles Stapf, GATE GROUP, (317) 524 9232
- Alp Tanel, American Airlines, (773) 630 1555
Languages
Spanish
Native or Bilingual
Timeline
Head Of Account Team
Gate Group Usa
09.2023 - Current
Customer Service, OPS Manager
Gate Group Usa
02.2023 - 09.2023
Account Manager
DO&CO
02.2022 - 02.2023
Duty Manager
DO&CO
11.2020 - 02.2022
Flight Coordinator
DO&CO
08.2019 - 11.2019
Food Packer
DO&CO
06.2018 - 08.2019
Business Administration
Hillsborough Community College
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