Brechti Walker
Cocoa,FL
Summary
To work in a professional environment where my excellent communication, interpersonal, and creative writing skills will be used to benefit your organization.
Overview
20
20
years of professional experience
Work History
Career Break
Caregiver
02.2024 - Current
Tech Support Specialist
Availity, LLC.
05.2023 - 02.2024
- Troubleshooting customer issues by using problem-solving skills to the test
- Assisting users with login, registration, and account updates
- Documenting the customer interaction using CRM, Salesforce
- Submitting tickets on behalf of the caller, password resets, unlocking accounts and explaining the services that Availity provides.
Surgical Booking Coordinator
New England Eye Center
07.2019 - 07.2020
- Coordinated scheduling of surgical sites and appointments for all Retina physicians associated with the Boston Tufts Medical Center location
- Met with all surgical patients to accurately document a patient's status
- Made necessary arrangements to qualify patients for surgery
- Coordinated all pre-op tests and surgical procedures
- Inform patients of necessary pre-operative guidelines
- Forwarded information packets to patients
- Responds to any last minute questions patients may have prior to surgery
- Obtained payments and Authorization for all patients within the Glaucoma department
- Worked with the billing coordinator for resolution of surgical billing patient inquiries and complaints
- Represented in the department relationships with other departments of Tufts Medical Center
- Contributed to the creation and updating of policies and guidelines for the Department related to the process by which patients are screened and booked for surgery
- Kept a surgical log detailing patient data, surgery time and place, other incidental relative information, billing information including amount billed and reimbursement date and amount for each surgical patient
- Retrieved operative notes within 24 hours of a surgical procedure and ensures that surgical documentation is filed properly in patient charts and with the billing coordinator
- Followed Federal CPT coding policies, records codes for surgical procedures and provides reports of all charges listed by the physician post-operatively to the billing coordinator
- Established and updated appropriate patient information packets for distribution to patients and medical staff in accordance with surgical scheduling duties
- Responsible for maintaining supplies as necessary and coordinating distribution to patients
- Maintained collaborative team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment.
Administrative Assistant
Brigham and Women's Physicians Organization
11.2015 - 01.2019
- Coordinated calendar and schedules including: calendars for several managers, doctors, and nurses in the department
- Provided routine and complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages
- Ordered of office supplies
- Coordinated and plan department events and meetings
- Responsible for employee time keeping.
Patient Access Specialist
Great Hill Dental Partners
03.2014 - 11.2015
- Scheduled appointments
- Verified dental insurances
- Handled large volume of patient calls.
Administrative Coordinator
BU Oral & Maxillofacial Surgery Dept
10.2010 - 09.2013
- Booked the OR Schedules for seven Oral Surgeons
- Coordinated series of appointments for surgical patients
- Directed large Volume of patient telephone calls.
Patient Access Representative
New England Baptist Hospital
05.2008 - 10.2010
- Registered and obtained insurance eligibility
- Used exemplary customer service skills to provide outstanding service to patients
- Coordinated appointments
- Directing a multi-level phone
- Maintain medical record charts on excel for over 10,000 patients.
Account Representative
CSN Stores
05.2007 - 05.2008
- Extensive problem solving via phone/email for hundreds of customers daily
- Utilized soft sales techniques to customers by acting as a personal shopper
- Buying and sorting merchandise for sale on the CSN website
- Managed B2B relations with suppliers and manufacturers
- Researched and proposed team strategies to ensure best practices.
Public Relations Assistant
NIA Dance Troupe
03.2007 - 05.2007
- Composed press releases detailing competitions hosted on Black Entertainment Television (BET)
- Promoted dance shows and events through printed and online marketing materials
- Updated the dance website to correspond with upcoming events
- Increased attendance at shows by over 25% as a result of creating awareness throughout campus.
Public Relations Intern
Massachusetts Lodging Association Education Foundation
09.2006 - 11.2006
- Planned annual wine tasting events by soliciting potential sponsors, confirming reservations, and finalizing details with vendors
- Created and assembled gift bags for over 100 guests.
Dance Instructor
Dearborn Middle School
09.2004 - 03.2005
- Choreographed dance routines to thirty urban youths
- Managed students based on individual needs
- Trained students in stage and performance etiquette.
Education
Bachelors of Art in Communication -
Pine Manor College
Chestnut Hill, MA05.2007
Skills
- Scheduling
- Paperwork Processing
- Data Collection
- Product Knowledge
- Appointment Scheduling
- Technical Support
- CRM Software
- Problem-solving abilities
- Documentation
- Complaint Handling
- Call center experience
- Microsoft Excel
- Prioritization
- Medical terminology knowledge
- Minute Taking
- Office equipment proficiency
- Microsoft Office Suite
- Clerical Support
- Critical Thinking
- Microsoft Outlook
- Proofreading
- Active Listening
- Professional telephone demeanor
- Payment Processing
Timeline
Career Break
Caregiver
02.2024 - Current
Tech Support Specialist
Availity, LLC.
05.2023 - 02.2024
Surgical Booking Coordinator
New England Eye Center
07.2019 - 07.2020
Administrative Assistant
Brigham and Women's Physicians Organization
11.2015 - 01.2019
Patient Access Specialist
Great Hill Dental Partners
03.2014 - 11.2015
Administrative Coordinator
BU Oral & Maxillofacial Surgery Dept
10.2010 - 09.2013
Patient Access Representative
New England Baptist Hospital
05.2008 - 10.2010
Account Representative
CSN Stores
05.2007 - 05.2008
Public Relations Assistant
NIA Dance Troupe
03.2007 - 05.2007
Public Relations Intern
Massachusetts Lodging Association Education Foundation
09.2006 - 11.2006
Dance Instructor
Dearborn Middle School
09.2004 - 03.2005
Bachelors of Art in Communication -
Pine Manor College
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