Breck Langan
Spring Hill,TN
Summary
Proven track record in customer service and project management, exemplified during tenure at Lowes Home Improvement. Excelled in complaint handling and customer relationship management, enhancing customer satisfaction and loyalty. Demonstrated exceptional communication skills and problem-solving abilities, ensuring project completion within strict deadlines. Skilled in Microsoft Outlook and maintaining high call volumes, achieving both company and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Lowes Home Improvment
05.2023 - 05.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Sales Associate
GNC Live Well
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Construction Worker
Bonner Builders
05.2020 - 08.2021
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
Education
Pursuing Bachelors In Accounting And Business MGMT - Accounting And Business Management
The University of Tennessee - Knoxville
Knoxville, TN05.2026
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- Excellent written and oral communication
- Telephone Etiquette
- Complaint Handling
- Customer Relationship Management
- Project Management
- Account Management
- Problem-solving abilities
- Microsoft Outlook
Timeline
Customer Service Specialist
Lowes Home Improvment
05.2023 - 05.2024
Sales Associate
GNC Live Well
05.2022 - 08.2022
Construction Worker
Bonner Builders
05.2020 - 08.2021
Pursuing Bachelors In Accounting And Business MGMT - Accounting And Business Management
The University of Tennessee - Knoxville
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