Brecken Collins

Scheduling appointments for residents, providing transportation to and from appointments. Ordering medicines and other supply needs. Answering phone calls from doctor offices and other businesses.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Maintained filing system and organized customer documents for easy retrieval of information.

• Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
• Assisted upper management in achieving long-term company objectives with timely execution of key projects.
• Instructed employees on proper cleaning and sanitation of equipment and surfaces.
• Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

• Organized fun-filled events and activities for children that promoted learning in an engaging manner.
• Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
• Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
• Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.

• Checked patient insurance, demographic, and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Transcribed phone messages and relayed to appropriate personnel.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

• Developed strong relationships with rural customers through consistent communication and exceptional service quality.
• Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
• Handled accurate cash payments for postage and incurred fees.
• Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
• Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.

• Cleaned and sanitized work areas, utensils and equipment.
• Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
• Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.