Breda Smithson
Cedar Hill,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Business Office Manager
Tuscan Surgery Center At Las Colinas
10.2011 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
- Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Established a centralized database for all patient information, facilitating easier access for healthcare providers across different departments.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Welcomed as many as 40 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
Education
Bachelor - Healthcare Administration
Western Governors University
Salt Lake City, UT12-2025
High School Diploma -
Sunset High School
Dallas, TX05-2005
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Employee onboarding
- Payroll processing
- Records management
- Administrative support
- Business operations management
- Expense reporting
- Training and coaching
- Scheduling and calendar management
- Payroll management
- Policy and procedure modification
- Financial administration
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
Timeline
Business Office Manager
Tuscan Surgery Center At Las Colinas
10.2011 - Current
Bachelor - Healthcare Administration
Western Governors University
High School Diploma -
Sunset High School
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