Breddy Soto
IT Technical Support
Houston,Texas
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Engineer
American Solutions (All Business Solutions)
01.2020 - Current
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Installed, configured and maintained computer systems and network connections.
IT Technician
CSAT Solutions
09.2019 - 01.2020
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Configured systems according to prescribed software and hardware frameworks.
Customer Service Support Specialist
Marriot Hotel
04.2019 - 09.2019
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Computer Engineering
Dr Rafael Belloso Chacin Private University
Venezuela ( I Have My U.S. Equivalency )11.2003
Skills
- Hardware Upgrades
- Windows 10, 11
- Software Diagnosis
- Component Replacements
- Issue Troubleshooting
- Ethernet and Firewall Proficient
- Hardware and Software Configuration
- Computer System Maintenance
- Support Ticket System Management
- Microsoft Windows and Office
- Creative Issue Resolution
- LAN and WAN Assessment
- Resolve Technical Problems
- Desktop Support
Certification
- Certified Technician Support Fundamentals, Google - 4 Month.
- Certified Introduction TCP/IP , Yonsei University 2023.
- Certified : Information Security, London University, 2023.
- Certified Certificate of Completion | ConnectWise University. 2020.
Timeline
IT Support Engineer
American Solutions (All Business Solutions)
01.2020 - Current
IT Technician
CSAT Solutions
09.2019 - 01.2020
Customer Service Support Specialist
Marriot Hotel
04.2019 - 09.2019
Bachelor of Science - Computer Engineering
Dr Rafael Belloso Chacin Private University
- Certified Technician Support Fundamentals, Google - 4 Month.
- Certified Introduction TCP/IP , Yonsei University 2023.
- Certified : Information Security, London University, 2023.
- Certified Certificate of Completion | ConnectWise University. 2020.
Similar Profiles
Aidan MaloneAidan Malone
Mover at American Business SolutionsMover at American Business Solutions
Chris RiffeChris Riffe
Sales Associate at American Solutions For BusinessSales Associate at American Solutions For Business
Nolan WeberNolan Weber
Accountant at American Solutions for BusinessAccountant at American Solutions for Business