BREDRICK BUSSEY
Peyton
Summary
Results-driven operations management professional with extensive experience in strategic leadership and service optimization across diverse sectors. Proven track record in team leadership, compliance, and process improvement, managing multimillion-dollar assets to enhance efficiency and customer satisfaction. Expertise in building high-performing teams and implementing data-driven solutions to meet business objectives. Strong background in stakeholder engagement and regulatory compliance, supporting enterprise growth and operational excellence.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Regional Aftermarket Services Manager
Kohler Residential and Power Products
Sheboygan
04.2021 - Current
- Optimized regional aftermarket services by managing 120 dealer business partner relationships, and implementing strategic service initiatives that led to a 20% increase in customer satisfaction and a 15% reduction in operational costs.
- Led dealer onboarding and service certification audits, identifying service gaps and increasing the dealer channel network by 10%, enhancing service coverage and market penetration.
- Strengthened team productivity by 20% through targeted training and leadership development, directly contributing to a 50% rise in regional sales and improved customer experience.
- Enhanced serviceability audits for all new product development (NPD) programs, reducing ownership costs while improving maintenance and repair efficiency.
- Drove aftermarket growth by developing and executing a comprehensive marketing strategy, resulting in a 10% increase in customer retention and a 20% boost in service contract sales.
Standardization & Evaluations Specialist
Department of Defense
Colorado Springs
01.2020 - 04.2021
- Led the standardization of Network Operation Control (NOC) mission operations across four overseas squadrons, ensuring operational consistency and efficiency.
- Validated and monitored compliance programs for all U.S. Space Force, and Space Delta 6 network units, ensuring adherence to federal and military regulations.
- Oversaw personnel training and readiness, ensuring teams met Air Force Satellite Control Network (AFSCN) operational and administrative requirements, improving mission preparedness.
- Managed evaluation programs, self-inspections, and SOP compliance, enhancing Space Delta 6’s overall operational readiness through rigorous assessments and corrective action plans.
- Directed satellite modification configuration review boards, collaborating with OEM engineers to implement critical upgrades and ensure mission-critical systems remained operational.
Field/District Service Manager
Lowes Home Improvement
Colorado Springs
08.2017 - 08.2019
- Managed installation operations for 15 store locations, leading a team of 30 Install Service Managers and overseeing a $5M P&L, while maintaining customer satisfaction scores of 89%-94% across the district.
- Directed a network of 110 service providers, general contractors, and repair technicians, optimizing workflows and improving installation efficiency across multiple locations.
- Led the implementation of a new CRM system across 15 stores, serving as the Subject Matter Expert (SME) and training 110 service channel dealers, increasing operational efficiency and service tracking accuracy.
- Conducted root cause analysis on service delays and customer complaints, implementing process improvements that streamlined service delivery and boosted overall satisfaction.
- Managed a $13B store program, identifying operational gaps, improving cost efficiency, and implementing sustainability initiatives to support future business development goals.
Human Factors Tech Ops Instructor
Convergence Performance
Colorado Springs
02.2017 - 02.2018
- Designed and delivered training programs for 2,000+ cross-functional technical operations team members, enhancing workplace safety and operational efficiency.
- Developed customized instructional materials based on occupational and needs analysis, ensuring training was aligned with industry best practices and regulatory standards.
- Facilitated classroom instruction on human factors and safety protocols, collaborating with group leaders and training coordinators to optimize learning experiences.
- Monitored and assessed trainee performance, identifying skill gaps and implementing targeted support strategies to improve retention and comprehension.
- Created a structured and engaging learning environment, applying effective classroom management techniques to maintain high levels of participation and knowledge retention.
Superintendent
United States Air Force
North Dakota
09.2015 - 08.2016
- Led and managed 115 personnel across 10 cross-functional teams, overseeing a $7.7B equipment and aviation account, ensuring mission readiness and operational efficiency.
- Directed maintenance scheduling and long-term project tracking, implementing process improvements that enhanced compliance and reduced downtime.
- Oversaw OSHA mishap reporting and training compliance, driving a culture of safety and significantly reducing workplace incidents.
- Provided strategic advisement to senior leadership, offering insights on corporate reorganization, operational strategy, and effective leadership development.
- Collaborated with OEM engineers to address serviceability deficiencies in critical flight components, improving maintenance efficiency and aircraft reliability.
Director of Operations
United States Air Force
North Dakota
07.2013 - 08.2015
- Led a team of 92 personnel, overseeing inspection and preventative maintenance for a 484-equipment account, ensuring operational readiness and compliance.
- Managed an $18.6M equipment account critical to strategic national defense readiness, optimizing procurement and lifecycle management to maximize efficiency.
- Implemented process improvements in hazardous waste management and equipment procurement, enhancing safety protocols and reducing operational risks.
- Directed HR functions, handling performance management, employee interventions, disciplinary actions, and long-term leave policies, fostering a high-performance work environment.
- Oversaw budgeting, staffing selections, and annual performance reviews, ensuring organizational alignment with mission objectives.
Education
Master of Arts - Business Administration, Human Resources Development
Webster University
St Louis, MO06-2019
Bachelor of Arts - Organizational Management
Ashford University
Chandler, AZAssociate of Applied Science - Instructor of Technology And Military Science
Community College of The Air Force
Montgomery, AL06-2006
Skills
- Strategic Planning
- Team Leadership
- Operations Management
- Process Improvement
- Budget Management
- Compliance & Risk Management
- Stakeholder Engagement
- Performance Optimization
- Service Operations
- Contract Negotiation
- Project Coordination
- Training & Development
- Logistics & Supply Chain
- Relationship Management
- Data-Driven Decision Making
- Training development
Certification
- Professional Management Certification, Community College of the Air Force
- HVAC/EPA Class I, II, II Certification, Sheppard Air Force Base
- Certified Instructor, Misawa AB
Key Highlights
- Strategic Operations Leadership: Demonstrated expertise in leading cross-functional teams, optimizing complex operations, and driving impactful process improvements to exceed business objectives and enhance organizational efficiency.
- Service Optimization & Customer Satisfaction: Skilled at designing and executing service optimization strategies, improving operational workflows, and delivering training programs that elevate service quality, customer satisfaction, and long-term retention.
- Financial & Resource Management: Proven track record in managing multimillion-dollar budgets, overseeing asset lifecycle management, and implementing cost-efficient procurement strategies to maximize resource utilization.
Timeline
Regional Aftermarket Services Manager
Kohler Residential and Power Products
04.2021 - Current
Standardization & Evaluations Specialist
Department of Defense
01.2020 - 04.2021
Field/District Service Manager
Lowes Home Improvement
08.2017 - 08.2019
Human Factors Tech Ops Instructor
Convergence Performance
02.2017 - 02.2018
Superintendent
United States Air Force
09.2015 - 08.2016
Director of Operations
United States Air Force
07.2013 - 08.2015
Master of Arts - Business Administration, Human Resources Development
Webster University
Bachelor of Arts - Organizational Management
Ashford University
Associate of Applied Science - Instructor of Technology And Military Science
Community College of The Air Force