Bree-Anna Woodward
Colorado Springs,CO
Summary
Approachable and outgoing leader interested in becoming a Supervisor with your company. Currently delivers guest satisfaction and provides excellent customer service as a gift shop clerk at Cave of the Winds. Has extensive background operating cash registers, and stocking merchandise. Has experience leading tours of an educational and historic site, the Cave of the Winds. Also has experience as a versatile Supervisor with advanced personnel and inventory management experience. Creates success by learning new processes, maintaining professional environments and taking the lead in training development of coworkers.
Overview
11
11
years of professional experience
Work History
Gift Shop Clerk
Cave of the Winds
Manitou Springs , CO
2022.04 - Current
- Greeted customers and provided assistance with selection of merchandise.
- Inventoried gift shop shelves, restocked items as needed, and rotated stock to ensure freshness.
- Maintained cleanliness and organization of the gift shop area.
- Processed customer transactions accurately in a timely manner using cash register.
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Assisted other departments during peak periods such as holidays or special occasions.
- Operated cash register with proficiency during high-volume shopping times.
Tour Guide
Cave of the Winds
Manitou Springs , CO
2019.07 - 2022.04
- Escorted individuals and groups on sightseeing tours and through points of interest.
- Developed guest relationships to achieve high level of satisfaction.
- Answered questions, pointed out overlooked features and offered further details about the cave to educate visitors.
- Managed guest financial transactions in Ticket office and Headguide and collected payments via cash and payment card.
- At Headguide was proficient at coordinating tour schedules, cleaning duties for the guides, and helping sell gift shop items and photos.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Ran Prospecter Point Grill for three months, and also helped in the cafe as needed.
Associate
7-11 Convenience Store
Colorado Springs , CO
2018.06 - 2019.02
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer identification for alcohol or tobacco purchases.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Blocked and faced products on shelves and displays to meet company policies.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
Field Representative
The Gazette Telegraph
Colorado Springs , CO
2013.03 - 2018.09
- Supervised carriers and made sure that all routes were delivered correctly and punctually.
- Organized and packaged newspapers so they could be successfully delivered.
- Delivered newspapers to customers according to their exact specifications.
- Required to learn new routes continuously and deliver them perfectly.
- Streamlined delivery procedures by organizing loads, updating routes and staying up-to-date with customer specifications.
- Utilized own personal vehicle or company vehicle to deliver newspapers to subscribers.
- Maintained records pertaining to driving expenses, mileage, gasoline, oil and tire changes.
- Communicated with customers regarding delivery requests, stoppages and restarts of paper delivery.
- Mentored carriers and instructed on management of complicated routes, complex issues and difficult customers.
Supervisor
Hancock Fabrics
Colorado Springs , CO
2013.06 - 2016.05
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Helped customers with their projects by suggesting different products.
- Cut fabrics and trims to customers specifications.
- Examined products and trimmed off excess materials to meet specifications.
Education
Some College (No Degree) - Music Performance
University of Northern Colorado
Greeley, COSkills
- Nearly ten years of supervisory experience
- Customer Service
- Team rapport
- Problem-solving abilities
- Project management experience
- Product organization
- Quick and avid learner
Timeline
Gift Shop Clerk
Cave of the Winds
2022.04 - Current
Tour Guide
Cave of the Winds
2019.07 - 2022.04
Associate
7-11 Convenience Store
2018.06 - 2019.02
Supervisor
Hancock Fabrics
2013.06 - 2016.05
Field Representative
The Gazette Telegraph
2013.03 - 2018.09
Some College (No Degree) - Music Performance
University of Northern Colorado
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