Detail-oriented insurance professional with over 15 years of experience managing risk assessments to optimize sales and service of insurance products. Proven ability to leverage a robust network to cultivate long-term client relationships while demonstrating expertise in analyzing property and casualty risks. Excels in organization and time management, ensuring efficient operations and client satisfaction. Holds NY Property & Casualty and Broker licenses, underscoring a commitment to industry standards and excellence.
Work History
Personal Lines Insurance Agent
1 Year 9 Months
InsureOne | 02.2025 - Current
Advised clients on personal lines coverage options, aligning policies with individual risk and budget needs.
Quoted auto and home policies across multiple carriers, comparing coverage terms and premium structures.
Processed policy endorsements, cancellations, and renewals with accuracy and compliance.
Reviewed applications and supporting documents to verify underwriting requirements and reduce processing delays.
Worked in a virtual environment collaborating within a cross-functional virtual environment
Personal Lines Account Manager
1 Year 10 Months
Turnbull Insurance Agency | 04.2023 - 02.2025
Engaged in selling personal lines insurance policies through multiple insurance companies.
Delivered exceptional customer service, enhancing client retention and generating referrals for new business.
Provided in-depth product knowledge and guidance, enabling clients to make informed decisions on insurance options.
Prepared and reviewed insurance applications to verify compliance with regulations.
Renewal Underwriter Commercial Lines
6 Months
Philadelphia Insurance Companies TMNA | 06.2022 - 12.2022
Rate, assess, and analyze accurate pricing standards to meet business needs and customer requirements using COPE for small/middle market business policies.
Maintained current understanding of industry and underwriting procedures across multiple states to enhance decision-making.
Assessed new and renewal applications to evaluate financial liabilities and risk levels, ensuring alignment with underwriting standards.
Examined potential loss from catastrophes, identifying severity and frequency to inform risk management strategies.
Assisted Agencies/Brokers by calculating renewal rates, new business and endorsements based on customers' background, industry and demographic information.
Worked in a virtual environment to support team objectives.
Acted as brokerage wholesale underwriter between agents and carriers using platform agency systems to underwrite personal lines insurance risks across multiple states.
Prepare, review, and evaluate new business applications, perform risk assessments, and maintain all insurance documents, forms, and applications in accordance and compliance with company standards.
Collaborated with agencies and insurance carriers through verbal and written communication via phone and email to ensure accurate coverage and risk placement.
Worked remotely to facilitate underwriting operations
Sales Consultant/Agent
7 Years 3 Months
MetLife Auto & Home/ P&C Insurance | 04.2014 - 07.2021
Market and sell auto, home, boat, umbrella, and related personal lines insurance across 50 states, collaborating with multiple insurance carriers to enhance client options.
Maintain and grow business through strategic product sales, up-selling, and managing renewals to ensure client retention.
Provide post-sale customer service and resolve escalated service issues to enhance customer satisfaction and loyalty.
Worked in a virtual environment, collaborating with team members remotely.
Ensured the accuracy and preparation of rating, quoting, proposals, binding, and issuing small to middle market business insurance.
Completed applications using ISO ACCORD and non-standard carrier forms, streamlining the submission process.
Analyzed and assessed business exposures to effectively minimize risk of loss and optimize coverage benefits for BOPs, commercial auto, worker's compensation, and excess lines of insurance.
Personal Lines Insurance Agent
10 Months
The Rowan Group/Independent Agency | 03.2013 - 01.2014
Sold and serviced diverse insurance policies for individuals and corporations, including home, automobile, landlord, umbrella, and liability coverage, enhancing client protection and satisfaction.
Explained features, advantages, and disadvantages of various policies to clients, facilitating informed decisions and promoting policy sales.
Maintained communication with underwriters for policy submissions and bindings while managing administrative tasks within agency databases, ensuring smooth operations and timely processing.
Tricare Dental Representative
7 Months
MetLife Insurance Company (Temporary Employee) | 08.2012 - 03.2013
Assisted dental offices, military personnel, officials, and family members of active duty and reservists with enrollment and servicing of dental plan programs.
Reviewed explanations of benefits to clarify co-pays, frequencies, covered procedures, in and out of network costs, and maximum plan allowances.
Processed claims and service requests, ensuring compliance with company procedures and documentation standards.
Commercial Policy Service Specialist
2 Years
The Hartford Fire Insurance Company | 05.2010 - 05.2012
Manage and rewrite existing policies for business owners with (DBAs), Corporations, and LLCs.
Process endorsements for business auto, workers compensation, BOPs, general liability, property, professional liability, E&O, and umbrella policies.
Collaborated with underwriters to ensure correct coverage placement and compliance with state regulations, enhancing policy accuracy.
Education
Certificate - Insurance
Bryant & Stratton College | Liverpool, NY | 03-2013
Property & Casualty Licensing Course
Attended CE107 NY Property & Casualty Intensive 96-hour pre-licensing training requirement for Property & Casualty under New York State Insurance Law.
Completed NY Property & Casualty Insurance Agent/Broker Exam Series 10-56
NY PC-1287707
NY BR-1287707
NPN 16923332
High School Diploma - Business Administration & Accounting
Sandy Creek High School | Sandy Creek, NY | 06-1998
Skills
P&C insurance expertise
Business management
Analytical
self-motivated and organized.
Negotiation and resolution
Adaptability and detail
Effective communication
Client service
Policy analysis
Attention to detail
Multitasking Abilities
Critical thinking
Task prioritization
Certification
NY P&C License
NY Brokers License
Timeline
Personal Lines Insurance Agent
InsureOne
02.2025 - CurrentRead More
Personal Lines Account Manager
Turnbull Insurance Agency
04.2023 - 02.2025Read More
Renewal Underwriter Commercial Lines
Philadelphia Insurance Companies TMNA
06.2022 - 12.2022Read More
Underwriter Personal Lines
Bolt Access/Brokerage Wholesaler
07.2021 - 04.2022Read More
Sales Consultant/Agent
MetLife Auto & Home/ P&C Insurance
04.2014 - 07.2021Read More
Commercial Lines Sales Agent/CSR
AmeriCU Services LLC /Agency (Temporary Employee)
03.2014 - 05.2014Read More
Personal Lines Insurance Agent
The Rowan Group/Independent Agency
03.2013 - 01.2014Read More
Tricare Dental Representative
MetLife Insurance Company (Temporary Employee)
08.2012 - 03.2013Read More
Commercial Policy Service Specialist
The Hartford Fire Insurance Company
05.2010 - 05.2012Read More
Bryant & Stratton College
Certificate from Insurance
Read More
Sandy Creek High School
High School Diploma from Business Administration & Accounting