Bree-Anne De Haan
Winchester,CA
Summary
Dynamic professional with a proven track record at Nordstrom, excelling in sales management and customer relations. Demonstrated strong communication and multitasking abilities, leading teams to exceed sales targets. Committed to enhancing client satisfaction through proactive service and effective problem resolution, fostering loyalty and repeat business.
Overview
27
27
years of professional experience
Work History
Chip Runner
Lake Elsinore Casino
Lake Elsinore, CA
11.2022 - Current
- Enhanced guest experiences by promptly addressing inquiries and resolving issues.
- Strengthened team efficiency through effective communication with dealers, managers, and other casino staff members.
- Reduced wait times for customers by swiftly processing chip buy-ins and cash-outs at the poker tables.
- Supported dealer productivity by promptly supplying chips when needed during peak hours.
- Improved overall gaming experience by providing exceptional customer service to patrons while handling chip transactions.
- Enhanced casino operations by efficiently managing and distributing chips to poker tables.
- Promoted an enjoyable gaming atmosphere by remaining approachable and courteous to all casino patrons.
- Trained new team members on operational procedures and safety protocols.
- Assisted in maintaining cleanliness and organization of service areas throughout casino floors.
- Assisted food servers by taking food and beverage orders.
Sales Manager
Nordstrom
Cerritos, CA
01.1999 - 2012
- Led team in achieving sales targets through effective training and mentoring.
- Analyzed customer feedback to enhance shopping experiences and drive repeat business.
- Monitored inventory levels and collaborated with suppliers to ensure product availability.
- Conducted regular performance reviews, providing actionable insights for team improvement.
- Oversaw visual merchandising standards, aligning displays with current promotions and brand guidelines.
- Established strong relationships with clients, enhancing customer loyalty and satisfaction rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Psychology
Fullerton College
Fullerton, CAHigh School Diploma -
John F. Kennedy High School
La Palma, CAMarine Biology
Orange Coast College
Costa Mesa, CASkills
- Strong communication skills
- Patience and composure
- Efficient multitasking
- Quick decision making
- Team player attitude
- Reliability and punctuality
- Integrity and honesty
- Initiative and proactivity
Timeline
Chip Runner
Lake Elsinore Casino
11.2022 - Current
Sales Manager
Nordstrom
01.1999 - 2012
Psychology
Fullerton College
High School Diploma -
John F. Kennedy High School
Marine Biology
Orange Coast College