Summary
Overview
Work History
Education
Skills
Timeline
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Bree Berry

Summary

Dynamic Client Relationship Consultant at U.S. Bank with a proven track record in problem-solving and client engagement. Expert in optimizing call center operations and enhancing customer satisfaction. Skilled in strategic planning and analytical thinking, successfully educating clients on digital tools to streamline services and reduce inquiries. Committed to delivering exceptional results in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Client Relationship Consultant (CRC)

U.S. Bank
10.2022 - Current
  • Acted as the first point of contact for clients through multiple communication channels, including phone-based interactions, contributing to a call center–style service environment.
  • Delivered exceptional customer service by resolving complex client inquiries and concerns via inbound/outbound calls, email, and in-person visits.
  • Utilized strong call handling skills to manage time-sensitive requests, ensuring client satisfaction and issue resolution within SLA standards.
  • Educated clients on U.S. Bank's digital tools, guiding them through online platforms and self-service solutions to improve efficiency and reduce call volume.
  • Maintained comprehensive knowledge of banking services and operational procedures to ensure accurate information delivery and compliance in all communications.

COVID-19 Laboratory Technician- AUV1

Amazon
12.2020 - 07.2022
  • Conducted routine laboratory tests to ensure precision and reliability of results.
  • Collaborated with team members to streamline testing procedures and improve workflow efficiency.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Documented information by maintaining daily logs and equipment record books.
  • Supervised and guided individuals through proper self-swabbing procedures; maintained cleanliness and sanitation of swabbing bays.
  • Prepared samples for analysis and interpreted results accurately, ensuring timely and reliable reporting of findings.
  • Utilized laboratory information systems to record and manage patient test data in compliance with confidentiality and data protection standards.

Assistant Shipping Supervisor

United States Playing Card
02.2013 - 11.2020
  • Coordinated shipment schedules to optimize delivery timelines and reduce delays.
  • Implemented process improvements to enhance shipping accuracy and efficiency.
  • Trained team members on best practices for inventory management and shipping procedures.
  • Collaborated with logistics partners to resolve shipping discrepancies and improve service levels.
  • Streamlined documentation processes for international shipments, ensuring regulatory compliance.
  • Supported inventory management efforts through precise record-keeping and regular stock audits.
  • Assisted in the development of departmental budgets, aligning resources with company goals while maintaining fiscal responsibility.

Education

Dental Certification - Dental Assistanting

Fortis College
Cincinnati, OH
06-2011

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • MS office
  • Analytical thinking
  • Strategic planning
  • Executive support
  • Outbound call center operations
  • Decision-making

Timeline

Client Relationship Consultant (CRC)

U.S. Bank
10.2022 - Current

COVID-19 Laboratory Technician- AUV1

Amazon
12.2020 - 07.2022

Assistant Shipping Supervisor

United States Playing Card
02.2013 - 11.2020

Dental Certification - Dental Assistanting

Fortis College

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