Bree Cangiano
Anaheim,CA
Summary
Experienced in box office management, customer service, and event auditing. Tenacious and goal-oriented with a pleasant personality. Strong leadership and relationship-building skills have led to success in various professional settings. Thrives in fast-paced environments and consistently meets or exceeds deadlines, maximizing brand awareness. Adept at working independently, solving problems, resolving conflicts, and promptly responding to customer inquiries. Flexible work schedule includes availability for nights, weekends, and holidays as needed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Box Office Assistant
Cirque Du Soleil Kooza Tour
Laguna Hills, Santa Monica
06.2024 - Current
- Supervised daily operations in coordination with the box office manager.
- Assist the box office manager in training, mentoring, and leading the ticketing agents to provide excellent customer service to guests.
- Managed guest complaints, escalating when necessary.
- Supported ticketing staff in high-volume periods.
- Facilitate transactions for general admission and VIP services.
- Assisted in fulfilling all complimentary ticket requests for Cirque du Soleil employees.
Box Office Co-Manager
Burning Man Project
San Francisco, CA
08.2017 - 08.2024
- Managed the ticket purchase process throughout daily events.
- Ensured compliance with all customer requests while managing the box office efficiently.
- Entered scanned tickets to process order activations.
- Oversee daily operations of the box office.
- Credentialing staff and volunteers
Floater
Cocomelon Party Time
11.2023 - 12.2023
- Assisted in all production of the show
- Assured front of house was well kept and always stocked
- Greeted guests, checked guests in, processed sales
- Ensured the event space remained clean and clear at all times
- Assisted in photography of customers with performers
Event Auditor
Event Auditing Services
01.2020 - 01.2023
- Assist with the check in process/credentialing of all security personnel, medical staff, and maintenance crews
- Time audit all employees and make sure they adhere to timelines and policies
- Data entry and management
- EDCLV - Firefly - Life is Beautiful - Rolling Loud Miami - Governers Ball - Escape Countdown - Coachella - Stagecouch
On site shift leader
World of Illumination
11.2022 - 12.2022
- On site shift leader on nights of events
- Adhere to policies and procedures
- Maintain knowledge of all ticketing software, assist in IT support for ticketing software
- Assist in training part time staff
- Direct customers and answer any inquiries
Skills
- Adaptability
- Team leadership
- Organizational & time management
- Conflict resolution
- Data entry
- Data management
- Self-motivated
- Strong interpersonal skills
- Resourceful
- Detail oriented
- Customer service focus
- Oral and written communication
- Flexible schedule
- Multitasking strength
- Friendly demeanor
- Google Workspace
- Microsoft Office Suite
- EventBrite
- Ticketmaster
- Showclix
- Leap
- OUTBOX
Certification
- RBS
- CPR & first aid
Languages
English
Spanish
Timeline
Box Office Assistant
Cirque Du Soleil Kooza Tour
06.2024 - Current
Floater
Cocomelon Party Time
11.2023 - 12.2023
On site shift leader
World of Illumination
11.2022 - 12.2022
Event Auditor
Event Auditing Services
01.2020 - 01.2023
Box Office Co-Manager
Burning Man Project
08.2017 - 08.2024