Hi, I’m
Bree Diefenbach
Show Low,AZ
Summary
Dynamic and results-driven professional with extensive experience at Sonic Drive-in, excelling in crew management and safety protocols. Proven track record in training new hires and implementing quality control measures, enhancing team performance and customer satisfaction. Strong communicator and proactive problem-solver, dedicated to fostering a collaborative work environment.
I take alot of pride in the food I serve. Quality is a must for me. It has to exceed the customer's expectations by the look and the taste.
Overview
7
years of professional experience
Work History
Sonic Drive-in
Crew Leader B.O.H.
01.2024 - Current
Job overview
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Implemented quality control measures to ensure consistent results across all completed tasks and projects.
- Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Established and enforced policies and procedures to maintain high standards of work.
Arby's Restaurant
Cook
05.2021 - 01.2024
Job overview
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.
- Achieved significant improvements in project completion times by strategically allocating tasks based on crew strengths.
- Conducted thorough training sessions for new hires, ensuring they were well-prepared to meet job expectations.
- Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
- Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
Salt
Prep Cook
07.2018 - 05.2019
Job overview
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Implemented quality control measures to ensure consistent results across all completed tasks and projects.
- Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Established and enforced policies and procedures to maintain high standards of work.
Education
Serv-SafePhoenix, AZ
Food And Beverage Management
02.2023
Wickenburg High ShcoolWickenburg, AZ
High School Deploma from N/A
05.2010
Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Teamwork and collaboration
- Heavy lifting
- Crew coordination
- New hire training
- Work Planning and Prioritization
- Equipment maintenance
- Documentation and reporting
- Safety protocols and procedures
- Issue troubleshooting
- Verbal and written communication
- Proactive problem-solving
- Delegating work
- Team management
- Equipment inspection
- Task prioritization
- Heavy machinery operation
- Quality control
- Rational Decision-making
- Product knowledge
- Jobsite safety
- OSHA requirements
- Job assignments
- Professional appearance
- Job site evaluation
- Meeting participation
- Motivation techniques
Timeline
Crew Leader B.O.H.
Sonic Drive-in
01.2024 - Current
Cook
Arby's Restaurant
05.2021 - 01.2024
Prep Cook
Salt
07.2018 - 05.2019
Serv-Safe
Food And Beverage Management
Wickenburg High Shcool
High School Deploma from N/A
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