Bree Esparza
SAN CLEMENTE,CA
Summary
Aspirations are to bring a sunny personality. To show excitement in learning new skills and necessary job duties. Train and encourage employees. Available immediately to serve your customers needs. 10 years customer service experience.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Green Room Oc
07.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Bartender Shift Manager
Taka O Resturaunt
07.2015 - 01.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Crafted special drink and cocktail menu items for seasonal offerings.
Ski Instructor
Mt. High Ski Resort
11.2010 - 03.2015
- Instruct children to adult to ski
- Certified in special needs
- Meet and greet as well as help customers on all areas of the mountain
- Keep all areas clean.
Barista Shift Supervisor
Gloria Jeans Coffee
02.2009 - 07.2014
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Maintenance Director
Compass Property Management
04.2011 - 01.2012
- Check messages on maintenance line, create work orders, follow up with vendors, field phone calls 24/7, deal with techs on any questions, handle calls from tenants, calling vendors for pricing on items for property management approval, collect bids.
Waitress,Hostess, Busser, Driver
Boosters Bar and Grill
09.2009 - 01.2011
- Made sure all tables were set up before opening
- Made sure all customer needs were met in a timely manner
- Took orders for dine in and take out
- Cleaned tables and bar area during open hours as well as closing.
Education
In process -
Saddleback college
Mission Viejo, CA06.2008
Diploma -
Capistrano Valley High school
Mission Viejo, CA06.2008
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Staff Management
- Workload Management
- Customer Service
- Team Leadership
- Computer Skills
- Staff Training
Accomplishments
- Achieved Capistrano Valley High School Varsity awards and most improved awards. 2004-2008
- Managed Child care program
- Community service for V.V.C.S.C. from 2011 to 2015
Timeline
Assistant Manager
Green Room Oc
07.2016 - Current
Bartender Shift Manager
Taka O Resturaunt
07.2015 - 01.2023
Maintenance Director
Compass Property Management
04.2011 - 01.2012
Ski Instructor
Mt. High Ski Resort
11.2010 - 03.2015
Waitress,Hostess, Busser, Driver
Boosters Bar and Grill
09.2009 - 01.2011
Barista Shift Supervisor
Gloria Jeans Coffee
02.2009 - 07.2014
In process -
Saddleback college
Diploma -
Capistrano Valley High school
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