Computers
Bree Hennessy
Office & Customer Support
Denver,CO
Summary
Office support & entry level data analyst looking to transition from production roles to business support & intelligence. Promoting skills in spreadsheets, SQL, visualization, and office management. Seeking opportunities to support organizational success and growth with many years of hands on career experience.
Skills & Abilities
Data Analytics
- Developed inventory cycle count spreadsheets utilizing time efficiency and organizational measures to create and maintain zero percentage variances over a span of eighteen months.
- Gathered data pertaining to areas of packaging efficiency, recognizing patterns and communicated results to management.
Strategic Thinking
- Experienced in working under pressure, developing quick and effective measures to solve problems
- Maintains data tracking to improve upon strategic procedures and data reporting to leadership.
Office Management Skills
- Highly organized and adaptable, excelling in fast-paced environments.
- Team player with a proven track record of coordinating and executing successful gathering & events.
- Created and distributed monthly company information flyers, enhancing internal communication.
- Provides support to employees, including responding to inquiries, resolving administrative problems, and assisting with day-to-day needs.
Languages
- Microsoft Office Suite, Google Suite, SQL, C+ Basic, HMTL, Tableau, R
Overview
9
9
years of professional experience
Work History
Office & Customer Support
Slang Worldwide
Denver, Colorado
02.2024 - Current
- Serves as the focal point for all internal and external guests of the Denver headquarters office.
- Point person for maintenance, mailing, shipping, supply orders, equipment management, receiving office invoices, and general errands.
- Works with department leaders on various special assignments.
- Provides support to employees, including responding to inquiries, resolving administrative problems, and assisting with day-to-day needs.
- Provides customer service assistance via an online ticketing system (Shopify, Zendesk, Gorgias).
- Maintains 5/5 customer support score.
Packaging Lead/Label Technician
Slang Worldwide
Denver, CO
03.2020 - 02.2024
- Triages and tracks internal and external data requests.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management system, resulting in accurate data analysis and entry.
- Maintains a .1% error rate over 4 years of compiling sensitive information to label products.
- Achieves production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
- Maintains drive and determination to obtain personal and team objectives and goals.
Inventory Control Lead
BB Brands
Denver, CO
07.2018 - 03.2020
- Maintained a 0-1% inventory variance of 7 stores as inventory lead for 18 months.
- Directed organization and control of store's stock of over 10,000 products including verifying chargebacks and adjustments.
- Created SOPs designed for organizational and time efficiency.
- Proficient with inventory control systems, working independently and anticipating stock needs.
- Investigates any inventory discrepancies with diligence, planning, and solutions.
Assistant Specialist
Delt Services
Denver, CO
08.2016 - 08.2017
- Shared product knowledge with customers.
- Verified that all merchandising standards were maintained daily.
- Performed weekly physical inventory counts of all non-medicated products.
- Stocked and restocked inventory when shipments were received.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
Assistant Manager/ Manager
Tucker Processing
Denver, CO
06.2015 - 07.2016
- Facilitated daily physical inventory counts.
- Created manifests, transported product between stores.
- Streamlined inventory control and selling/packing products.
- Design and implemented customer satisfaction metrics.
- Stocked and restocked inventory when shipments were received.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Completed weekly schedules according to payroll policies.
- Wrote order supply requests to replenish merchandise.
- Contributed to merchandising ideas at team sale meetings.
Interests
Anime
Crafting
Yoga
Cooking
Video Games
Education
Associate of Arts - Industrial And Organizational Psychology
Red Rocks Community College
Denver, COCertificate - Google Data Analytics
Coursera
Online07.2023
Certification
- Certified Gorgias Basic Agent
- Google Data Analytics Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementWork-life balance401k matchTimeline
Office & Customer Support
Slang Worldwide
02.2024 - Current
Packaging Lead/Label Technician
Slang Worldwide
03.2020 - 02.2024
Inventory Control Lead
BB Brands
07.2018 - 03.2020
Assistant Specialist
Delt Services
08.2016 - 08.2017
Assistant Manager/ Manager
Tucker Processing
06.2015 - 07.2016
Associate of Arts - Industrial And Organizational Psychology
Red Rocks Community College
Certificate - Google Data Analytics
Coursera
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