Bree Hensley
Retail Store Manager
Verona,NY
Summary
Dynamic retail and logistics professional with a proven track record at Ross Dress for Less, excelling in inventory control and customer service. Highly motivated leader skilled in coaching teams to enhance performance and achieve operational efficiency. Recognized for resolving complex issues swiftly, fostering a positive shopping experience and boosting customer satisfaction.
Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Retail Store Manager
Ross Dress for Less
09.2023 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Logistics Manager
Werner Enterprises
02.2022 - 09.2023
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Coordinated dispatching of 150+ drivers to accomplish daily delivery requirements.
Transportation Manager
Werner Enterprises
09.2019 - 02.2022
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
Assistant Team Leader of Service
Big Lots
06.2018 - 07.2019
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
Store Manager
Tuesday Morning
07.2013 - 08.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager
Big Lots
07.2013 - 05.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Operations Manager
Bed Bath & Beyond
10.2010 - 04.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Education
High School Diploma -
Red Hill High School
Bridgeport, ILSkills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Highly motivated
- Friendly and outgoing
- Dependable and reliable
- Inventory control
- Coaching and mentoring
- Hiring and training
Timeline
Retail Store Manager
Ross Dress for Less
09.2023 - Current
Logistics Manager
Werner Enterprises
02.2022 - 09.2023
Transportation Manager
Werner Enterprises
09.2019 - 02.2022
Assistant Team Leader of Service
Big Lots
06.2018 - 07.2019
Store Manager
Tuesday Morning
07.2013 - 08.2017
Manager
Big Lots
07.2013 - 05.2014
Operations Manager
Bed Bath & Beyond
10.2010 - 04.2013
High School Diploma -
Red Hill High School
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