Bree Higgins
Santa Fe Springs,CA
Summary
Detail-oriented professional with two years of hands-on volunteer experience in the music and live events industry, supporting nationwide tours. Skilled in merchandise sales, VIP event operations, customer service, and managing multiple POS systems in fast-paced environments. Following a period as a full-time caregiver and stay-at-home parent (2018–present), I am now actively transitioning into a paid role within the industry, bringing recent, relevant experience, and a strong work ethic.
Overview
12
12
years of professional experience
Work History
Apprenticeship Coordinator
NTMA Training Centers of Southern California
Santa Fe Springs, California
01.2016 - 07.2018
- Established rapport with outside owners, employees, and prospective students regarding the Apprenticeship Program.
- Managed entire program - including planning and coordination of semester classes, assigned instructors, and ensured proper scheduling of apprentices.
- Oversaw all billing and invoicing activities for participating companies, including issuing invoices, tracking payments, and reconciling accounts receivable.
- Coordinated accounts payable tasks, such as processing vendor invoices, preparing payment requests, and ensuring timely disbursements.
- Managed logistics for year-end banquets, including materials and graduate gifts, enhancing event experiences.
- Maintained accurate database records of apprentices and companies, ensuring security and compliance.
Social Media & Marketing Administrator
NTMA Training Centers of Southern California
Santa Fe Springs, California
01.2012 - 07.2018
- Assisted Executive Director of Marketing & Admissions, and President optimizing departmental time management.
- Developed and managed online marketing campaigns, enhancing brand awareness and driving traffic.
- Oversaw social media accounts and school website, ensuring consistent engagement and updates.
- Analyzed social media strategies to improve ROI, identifying new channels for outreach.
- Collaborated with advertising agencies to coordinate marketing efforts and stay updated on industry trends.
Coordinator of Student Services
NTMA Training Centers of Southern California
Norwalk, California
07.2008 - 01.2012
- Maintained confidentiality of school operations and student records.
- Communicated effectively with students from diverse backgrounds, offering administrative and personal support.
- Organized orientations to convey essential school policies and procedures.
- Planned and executed student-focused events, enhancing community engagement.
Receptionist
NTMA Training Centers of Southern California
Norwalk, California
05.2006 - 07.2008
- Answered and directed phone calls to appropriate departments, ensuring efficient communication.
- Welcomed visitors with professionalism, addressing inquiries and referring them as necessary.
- Entered and maintained accurate data in school database, enhancing information integrity for inquiries and students.
- Assisted admissions with preparation of materials, including admissions and enrollment packets.
- Managed office supply inventory and orders, contributing to operational efficiency.
Education
Some College (No Degree) - Advertising/Public Relations, Option in Strategic Communication
Penn State University
World CampusSkills
- Customer Service in Fast-Paced Environments
- Budget tracking
- Marketing strategy
- Event coordination
- Database management
- Customer relationship management
- Social media marketing
- Multiple POS Systems
- MS office
- Data entry
Community Service
- 07/01/23 - Present, Executive Board Member, Downey Council PTA, Downey, CA
- 07/01/23 - Present, Executive Board Member, Downey Ponytail, Downey, CA
Affiliations
Music VIP Events & Merchandise Assistant
DAYONES | Volunteer | Nationwide Concerts
2024–Present
- Traveled nationwide supporting VIP experiences and merchandise sales at live music events
- Sold artist merchandise and VIP upgrade packages in high-volume concert environments
- Operated and managed multiple point-of-sale (POS) systems simultaneously for different artists
- Handled cash and electronic transactions accurately across multiple systems
- Utilized upselling techniques to increase merchandise and VIP package sales
- Assisted with VIP guest check-in, access, and overall event experience
- Collaborated with artists, tour staff, and event teams to ensure smooth event operations
DAYONES | Volunteer | Nationwide Concerts
2024–Present
- Traveled nationwide supporting VIP experiences and merchandise sales at live music events
- Sold artist merchandise and VIP upgrade packages in high-volume concert environments
- Operated and managed multiple point-of-sale (POS) systems simultaneously for different artists
- Handled cash and electronic transactions accurately across multiple systems
- Utilized upselling techniques to increase merchandise and VIP package sales
- Assisted with VIP guest check-in, access, and overall event experience
- Collaborated with artists, tour staff, and event teams to ensure smooth event operations
Timeline
Apprenticeship Coordinator
NTMA Training Centers of Southern California
01.2016 - 07.2018
Social Media & Marketing Administrator
NTMA Training Centers of Southern California
01.2012 - 07.2018
Coordinator of Student Services
NTMA Training Centers of Southern California
07.2008 - 01.2012
Receptionist
NTMA Training Centers of Southern California
05.2006 - 07.2008
Some College (No Degree) - Advertising/Public Relations, Option in Strategic Communication
Penn State University