Bree Marano
Casco,MI
Summary
Detail-oriented medical receptionist with strong interpersonal skills, confidentiality, and HIPAA compliance. Experienced in streamlining patient scheduling and facilitating effective communication between patients and medical staff.
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Silver Pine Medical Group
01.2025 - 08.2025
- Streamlined patient scheduling for appointments and follow-ups in a high-volume clinic.
- Efficiently handled incoming calls while addressing patient inquiries.
- Verified insurance information and processed required documentation promptly.
- Coordinated communication between patients and medical staff to ensure care continuity.
Remote Dispatcher
Goodyear FleetHQ
03.2022 - 12.2024
- Demonstrated computer proficiency in a high-volume call center environment.
Resolved customer concerns via multiple chat and phone lines efficiently.
Maintained professionalism while addressing customer inquiries in a timely manner. - Coordinated dispatch operations for fleet maintenance and service requests.
- Managed communication between drivers and service technicians effectively.
Receptionist
Parkway Small Animal and Exotic Hospital
08.2021 - 04.2022
- Ensured customer confidentiality during all interactions.
- Welcomed clients and pets upon arrival at animal hospital.
- Answered phone calls and delivered detailed service information.
- Managed appointment scheduling through practice management software.
Medical Receptionist
Roberts Enid MD Obstetrician-gynecologist
08.2020 - 01.2021
- Demonstrated strong interpersonal skills to enhance patient interactions and communication.
Executed comprehensive documentation and processing of medical paperwork efficiently.
Facilitated effective communication among healthcare teams through active listening and collaboration. - Handled incoming calls and addressed patient inquiries efficiently.
- Verified patient insurance information and processed necessary documentation.
Receptionist
Anchor Bay Veterinary
12.2019 - 08.2020
- Greeted clients and their pets upon arrival at the animal hospital.
- Managed appointment scheduling using practice management software.
- Answered phone calls and provided information about services offered.
- Coordinated follow-up appointments for ongoing treatments and care.
Security Officer
DK Security
03.2019 - 01.2020
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to detect suspicious activities and prevent incidents.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
Security Officer
Allied Universal
09.2017 - 03.2019
- Enforced company policies and procedures to maintain a secure environment.
- Maintained detailed logs of daily activities, incidents, and observations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Clerk
Citgo
02.2016 - 02.2017
- Processed customer transactions efficiently at service counter.
- Maintained accurate inventory records for fuel and convenience store items.
- Handled customer inquiries and resolved issues promptly and professionally.
Activity leader
Greenbush Child Caring Inc
08.2015 - 02.2016
- Facilitated engaging activities for children in diverse age groups.
- Planned and organized educational programs to promote skill development.
- Coordinated with parents to discuss children's progress and needs.
- Developed age-appropriate materials for various recreational activities.
Pharmacy technician
Rite aid pharmacy
05.2014 - 07.2015
- Managed medication inventory and ensured proper storage conditions.
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Operated pharmacy software for prescription processing and record keeping.
- Maintained compliance with safety regulations and pharmacy policies.
Education
High school diploma - Regents
Averill Park
Averill Park, NY01.2014
Some college - Human Services
Hudson Valley Community College
Troy, NYSkills
- Hiring and retention strategies
- Employee relations management
- Personnel records maintenance
- Affirmative action compliance
- Interpersonal communication
- OSHA compliance knowledge
- Microsoft Word proficiency
- Data entry accuracy
- Dispatch software expertise
- Dispatching procedures knowledge
- Typing speed and accuracy
- Language fluency skills
- Empathy and support
- Performance tracking methods
- Problem-solving techniques
- Customer service excellence
- Confidentiality and HIPAA compliance
- Workflow optimization strategies
- Team collaboration
Accomplishments
- AED and CPR certified
- Regents diploma and high honor roll while attending school
Timeline
Medical Receptionist
Silver Pine Medical Group
01.2025 - 08.2025
Remote Dispatcher
Goodyear FleetHQ
03.2022 - 12.2024
Receptionist
Parkway Small Animal and Exotic Hospital
08.2021 - 04.2022
Medical Receptionist
Roberts Enid MD Obstetrician-gynecologist
08.2020 - 01.2021
Receptionist
Anchor Bay Veterinary
12.2019 - 08.2020
Security Officer
DK Security
03.2019 - 01.2020
Security Officer
Allied Universal
09.2017 - 03.2019
Clerk
Citgo
02.2016 - 02.2017
Activity leader
Greenbush Child Caring Inc
08.2015 - 02.2016
Pharmacy technician
Rite aid pharmacy
05.2014 - 07.2015
High school diploma - Regents
Averill Park
Some college - Human Services
Hudson Valley Community College
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