Dynamic and customer-focused professional with experience at BJs Brewhouse, excelling in problem-solving and decision-making. Proven ability to enhance guest experiences through personalized service and extensive menu knowledge. Skilled in training team members and maintaining a clean, welcoming environment, ensuring operational efficiency and customer satisfaction.
•Anticipating the needs of guests to capture a memorable dining experience.
•Providing excellent customer service by being personable and welcoming to all guests.
•Being a "tour guide" rather than an "order taker" in regards to the menu, making sure every guest's experience is personalized to their tastes.
•Upselling with extensive knowledge of the menu.
•Catering specific recommendations to fit the guests' preferences.
•Effectively engaging with other team members to ensure orders are properly communicated and the floor is running smoothly.
•Clearing dirty dishes, cups, and trash from a table throughout the dining experience for a clean table with plenty of room.
•Accurately crafting drink orders in a timely manner.
•Keeping up to speed in a fast-paced environment reliant on teamwork and communication.
•Providing excellent customer service in the drive-thru window and at the front register.
•Overseeing the fitting room operatings including extensive cleaning between usage of guests, handling go-backs and providing customer service.
•Retaining knowledge of where clothes are located for quick go-back drop offs.
•Understanding how to recommend clothes dependent on the guest's needs.
•Effectively training new brand associates.