Talented leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Handy Woman
Ridwell LLC
10.2020 - Current
Managed customer accounts to secure customer satisfaction and repeat business.
Collaborated with cross-functional teams to identify and address customer needs.
Selected correct products based on customer needs, product specifications and applicable regulations.
Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
Responded to maintenance requests from Treo Property Management with great speed and efficiency
Driver Manager
Pride Transportation
10.2019 - 04.2020
Coordinated with drivers to organize timely pickup and delivery.
Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
Counseled drivers on violations of company policy or service standards to improve performance.
Addressed driver communications and provided required data to drivers.
Dedicated Account Manager
Swift Transportation
01.2011 - 10.2019
Established and strengthened working relationships with key clients through consistent communication and adaptation
Assessed, optimized and elevated operations to target current and expected demands
Sourced, distributed and monitored usage of equipment required to achieve transportation operational goals in line with financial targets
Supervised all facets of routine deliveries by effectively routing loads, managing drivers and DOT requirements
Education
Bachelor of Science - Environmental Policy, Business Management
Kaplan University
Associates of Science - Business Management
Salt Lake Community College
Salt Lake City, UT
Skills
Organization and Time Management
Multitasking Abilities, Flexible and Adaptable
Analytical and Critical Thinking
Customer Relationship Management
Issue and Conflict Resolution
Workflow Planning, Scheduling, Coordinating
Process Improvement Strategies
Account Development and Networking
Timeline
Handy Woman
Ridwell LLC
10.2020 - Current
Driver Manager
Pride Transportation
10.2019 - 04.2020
Dedicated Account Manager
Swift Transportation
01.2011 - 10.2019
Bachelor of Science - Environmental Policy, Business Management