BREE SONNIER
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Member Service Representative
Advancial Federal Credit Union
07.2018 - Current
- Acts as liaison between member and Credit Union through one-on-one interactions, in order to build relationships with members that lead to opening accounts
- Providing account information as well as educating members on company iOS applications
- Proficient in Symitar and Prism computer programs to perform routine transactions, including deposits, withdrawals, IRA contributions, loan payments, and transfers.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced member satisfaction by addressing and resolving complex account inquiries promptly and professionally.
- Streamlined service processes for improved efficiency, resulting in shorter wait times and higher member retention.
Partner/Coffee Master
Starbucks
05.2015 - 03.2023
- Delivered exceptional customer service to all by acting with customer comes first attitude region
- Maintained calm demeanor during periods of high volume or unusual events to keep store operating to standard while setting positive example for shift team
- Executed Starbucks operational policies and procedures, including those for handling cash, safety, and security
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Artist Marketing Project Coordinator
MMGGMMTT
10.2017 - 10.2018
- Provided actionable insights and guidance into marketing decisions by analyzing, segmenting, visualizing, organizing, and explaining demographic and behavioral data
- Personalized brand and marketing strategies to effectively communicate recommendations to executive management
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Collaborated with team members to help expand marketing channels.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
Merchandising Team Leader
Marqet Group
03.2017 - 08.2017
- Participating in execution of store visits based on client needs by market to ensure all marketing tools are up to date
- Executed Marketing Blitz for top Kitchen and Bath company, showcasing new quartz product display towers
- Responsible for leading communication between central office while managing daily crews in the field to accomplish visit goals
- Collaborated with sales team to identify and fulfill customer needs.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Project Manager
MathImagine
01.2015 - 05.2015
- Coordinated On-time delivery of Social Media Marketing plan to CEO bi-weekly
- Created content, adhering to SEO and other requirements required of client
- Brainstormed and developed content ideas, carefully considering client’s intended audiences
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Brand Ambassador
5 Hour Energy
08.2014 - 05.2015
- Educated consumers while being spokesperson and face of company for college campus
- Adapted distribution methods to increase product visibility to public
- Analyzed product inventory monthly while assisting with all events from conception, planning, and execution
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Education
Bachelor of Business Administration - Marketing & International Business Management
The University of Texas At San Antonio
San Antonio, TX2015
Skills
- Project Management
- Microsoft Office Suite
- Risk Management
- Brand Management
- Customer Relationship Management
- Social Media Marketing (Twitter, Instagram, Facebook, Tumblr)
- Content Marketing
- Email Marketing
- Bank Secrecy Act
- Customer Account Management
- Issue and Complaint Resolution
- Corrective Actions
Additional Information
- LEADERSHIP & AWARDS: Advancial Federal Credit Union-Service Excellence Award 2019 & 2020 Starbucks-Certified Coffee Master- Summer 2016 Delta Sigma Pi Business Fraternity - Social Chair - Fall 2012-Spring 2015 Coordinated Social Events to increase attendance as well as create exciting events for members to attend
Certification
Project Management Professional (PMP)
Timeline
Lead Member Service Representative
Advancial Federal Credit Union
07.2018 - Current
Artist Marketing Project Coordinator
MMGGMMTT
10.2017 - 10.2018
Merchandising Team Leader
Marqet Group
03.2017 - 08.2017
Partner/Coffee Master
Starbucks
05.2015 - 03.2023
Project Manager
MathImagine
01.2015 - 05.2015
Brand Ambassador
5 Hour Energy
08.2014 - 05.2015
Bachelor of Business Administration - Marketing & International Business Management
The University of Texas At San Antonio
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