Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bree Stegmaier

Riverside,CA

Summary

Dedicated to achieving excellence in all endeavors, I bring a strategic mindset, strong problem solving abilities, and a commitment to exceeding expectation. With a proven track record of delivering exceptional results, I thrive in dynamic environments and am adept at driving positive change. Known for my adaptability and collaborative approach, I am ready to contribute to success through innovation, high quality work, and a desire for continuous improvement. My ability to effectively communicate and collaborate with diverse teams, coupled my attention to detail, enables me to tackle complex challenges with confidence. I am proactive in identifying opportunities for optimization and implementing solutions that provide exceptional results. Additionally, my customer-centric mindset and focus on building strong relationships position me well to deliver exceptional value in any role

Overview

17
17
years of professional experience

Work History

Office Assistant I

County of Riverside DPSS
Norco, CA
10.2023 - Current
  • Greeted visitors, determined their needs and directed them to the appropriate personnel. (e.g. Medi-Cal, CalWorks, CalFresh, General Assistance, Health Care Options, and appropriate resources.
  • Communicated with customers to answer questions and address complaints. (e.g. typing descriptions) referring or transferring detailed descriptions to appropriate personnel
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Reviewed files, records and other documents to obtain information.
  • Delivered messages to workers and departments
  • Sorted and prepared tasks for outgoing mail.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to services.
  • Reported suspicious individuals to supervisor.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Effective and daily use of CalSaws, Microsoft Outlook, Microsoft Word, Microsoft Teams, Excel.

Office Assistant/WEX

County of Riverside DPSS
Corona, CA
07.2023 - 10.2023
  • Offer superior customer service assistance by referring customers to sources of information, giving out standard forms/applications, explaining how to complete them, and offering process information for accessing public aide.
  • Ability to problem solve and provide sensitivity in service to diverse customer needs. Adhere to all confidentiality protocol when handling customer personal information or documentation.
  • Answer customer calls on multiline phone system, provide information, take messages, and route calls as appropriate.
  • Meticulously record in customer digital record all calls, interviews and contacts made. Insert and extract documents from CalSaws system.
  • Maintain informational or operational records. Perform clerical support and quickly learn the specific operations of the office.
  • Make decisions in standard procedural matters without immediate supervision.
  • Take initiative to prepare and maintain accurate records and reports. Understand and follow written and oral instructions.
  • Establish and maintain effective working relationships. Utilize Microsoft Outlook to send emails to team and leadership within the department and manage appointment calendar.
  • Utilize a variety of standard office equipment and software: computer, printer/copier, headset, and Microsoft Office, CalSAWS and Benefits Cal.

Delivery Driver

Amazon
Riverside, CA
04.2020 - 06.2022
  • Dedicated to quality customer service with every delivery. Responsible for transporting and delivery goods, and merchandise safely to the customers with the company vehicles.
  • Examined all goods before and after delivery to ensure items delivered were complete. Able to possess a valid professional driver’s license, clean driving record, excellent customer service skills, the ability to interact well with customers, good time management skills, excellent verbal and written communication skills, and knowledge of using GPS and other navigation systems.
  • Maintained a professional image and attitude regarding customers, and co-workers; completed daily vehicle pre-trip inspections, maintained informational and operational records regarding vehicle cleanliness.
  • Performed strong and safe driving skills; strong communication skills; with the ability to read and comprehend all points as stated in the transportation employee handbook; valid driver’s license, and knowledge of the driving laws of State of California

Receptionist

Dr Lukac M.D
Brea, CA
02.2014 - 08.2016
  • Efficiently managed incoming call, greeted patients in person and over the phone, handled email correspondence, demonstrating exceptional customer service skills and attention to detail
  • Filing. Answering phones on multi line and scheduling appointments
  • Checking in/out patients
  • Registering new patients and updating records

Customer Service Associate

Kohls Department Store
Ladera Ranch, CA
06.2007 - 11.2013
  • Perform superior customer service in person.
  • Utilized active listening and problem solving to best meet customer’s requests and concerns. Transferred calls to other departments when appropriate.
  • Retail expert with ability to offer customer all services, packages, and promotional options.
  • Ability to de-escalate customers concerns and provide satisfying solutions. Collect customers credit card information and process final sale through POS system.
  • Issue receipts and deposit refunds as appropriate. Maintain strict customer confidentiality and discretion.
  • Coordinate with team to meet customers concerns.
  • Committed to customer satisfaction. Utilized Microsoft office: Excel, Outlook, and Word software.
  • Collect and remove trash from workstation. Notify supervisor when major repairs are required. Adhere to all company safety and sanitation

Education

High School Diploma -

Capistrano Valley High School
Mission Viejo, CA
06-2007

Skills

  • Profound leadership skills and ability to work independently
  • Good interpersonal, written, and oral communication skills
  • Strong analytical, critical thinking, and organizational skills
  • Proficient and bilingual in English and Spanish
  • Exceptional clerical support and customer service

References

References available upon request.

Timeline

Office Assistant I

County of Riverside DPSS
10.2023 - Current

Office Assistant/WEX

County of Riverside DPSS
07.2023 - 10.2023

Delivery Driver

Amazon
04.2020 - 06.2022

Receptionist

Dr Lukac M.D
02.2014 - 08.2016

Customer Service Associate

Kohls Department Store
06.2007 - 11.2013

High School Diploma -

Capistrano Valley High School

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Bree Stegmaier