Brenetta Tucker
Mesa
Summary
Acknowledged for providing superior customer service, resulting in high levels of client satisfaction. Upheld an exemplary attendance record for five years, indicating strong work ethic. Fostered a positive team environment, contributing to the attainment of collective targets.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Loan Consultant
New Rez
02.2020 - Current
- Assisted clients in understanding loan options and requirements.
- Conducted preliminary assessments of financial documents for loan eligibility.
- Supported the preparation of loan applications for processing.
- Collaborated with senior consultants to streamline client communication processes.
- Maintained up-to-date knowledge of lending regulations and compliance standards.
- Participated in training sessions to enhance product knowledge and customer service skills.
- Responded to client inquiries, providing timely information on loan products and services.
- Organized documentation for loan files to ensure accuracy and completeness during review processes.
- Increased client retention rates by offering exceptional service and fostering strong relationships.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Exceeded sales goals through proactive networking and lead generation initiatives.
- Interviewed prospective customers to discuss financial goals and means surrounding Type loans.
- Provided ongoing training and mentorship to junior team members, fostering a culture of continuous improvement.
- Built positive relationships with customers by offering best financing and product options for Type loans.
- Compiled documentation necessary to successfully fund over Number loans per month.
- Optimized the use of CRM tools for efficient tracking of client interactions and loan pipeline management.
- Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
- Managed a diverse portfolio of loans, ensuring compliance with company policies and industry regulations.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Managed communications as central point of contact for entire lending process.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
- Educated customers about Type loan options, benefits and restrictions.
- Employed persuasive sales techniques to increase loan applications and overall loan value.
Trainer
Smashburger
08.2017 - 02.2020
- Developed and implemented training programs to enhance employee skills and knowledge.
- Facilitated workshops that improved team collaboration and communication effectiveness.
- Evaluated training needs through assessments and performance metrics analysis.
- Mentored junior trainers, fostering professional growth and knowledge sharing.
- Streamlined onboarding processes, reducing time to proficiency for new hires.
- Collaborated with management to align training objectives with organizational goals.
- Created engaging training materials using various instructional design techniques.
- Conducted post-training evaluations to measure effectiveness and identify areas for improvement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Assistant Manager
Kentucky Fried Chicken
04.2010 - 08.2017
- Led team in executing operational strategies to enhance service quality and customer satisfaction.
- Developed training programs for staff, improving onboarding efficiency and knowledge retention.
- Streamlined communication processes between departments, reducing response times and increasing collaboration.
- Analyzed performance metrics to identify areas for improvement, driving operational excellence initiatives.
- Implemented inventory management systems, optimizing stock levels and minimizing waste through precise forecasting.
- Mentored junior staff on best practices, fostering a culture of continuous improvement and professional growth.
- Coordinated cross-functional projects to align departmental goals with organizational objectives, enhancing overall productivity.
- Oversaw scheduling and resource allocation, ensuring optimal workforce utilization to meet operational demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
Associate of Science - Medical Clinical Assistant
11.2014
- C 9.00Anatomy and Physiology IMedical Administrative ProceduresHS204 6.00 6.00 B 18.00IMedical Ethics and LawHS200 3.50 3.50 A 14.00Math for Allied HealthMA120 4.50 0.00 W 0.00Professionals21.50 17.00 53.00Term GPA: 3.12 Cum GPA: 2.70Term: N/AMath for Allied HealthMA120 4.50 0.00 W 0.00ProfessionalsCL280 5.30 5.30 C 10.60Medical Assistant ExternshipTerm GPA: Cum GPA:Term: 011413 2013 Winter 1/14/2013 4/5/2013HS101 5.00 5.00 C 10.00Medical TerminologyIT110 5.00 5.00 C 10.00Basic Computer Skills10.00 10.00 20.00Term GPA: 2.00 Cum GPA: 2.0010.00Term: 13JULP 2013 July Parent 7/8/2013 10/2/2013Introduction to Clinical DutiesCL201 2.50 2.50 B 7.50HS151 4.50 4.50 C 9.00Anatomy and Physiology IICL215 2.50 2.50 B 7.50PhlebotomyHS210 4.00 4.00 B 12.00PathophysiologyMedical InsuranceHS215 3.50 3.50 A 14.00Medical Administrative ProceduresHS221 3.00 3.00 B 9.00II20.00 20.00 59.00Term GPA: 2.95 Cum GPA: 2.81Medical Assistant - AAS Degree Program: GPA:2.00Medical Assistant Associates in Applied Science14.50TU13040928Enrollment #: ActiveStatus:Start Date:1/14/2013Term: N/AHS101 5.00 5.00 C 10.00Medical TerminologyIT110 5.00 5.00 C 10.00Basic Computer SkillsTerm GPA: Cum GPA:Term: 13DECP 2013 December Parent 12/3/2013 3/11/2014CL232 6.00 6.00 C 12.00Clinical LaboratoryCL231 6.00 6.00 C 12.00Medical Assistant SpecialtyPracticesCL275 4.00 4.00 B 12.00Medical Assistant CapstoneHS203 4.00 4.00 B 12.00PharmacologyElectronic Health RecordsHS220 3.00 3.00 B 9.00PR201 3.50 3.50 B 10.50Professional Development26.50 26.50 67.50Term GPA: 2.55 Cum GPA: 3:0Term: 13APRP 2013 April Parent 4/8/2013 7/2/2013Academic SuccessGE101 3.00 3.00 A 12.00** Indicates Retaken CourseR* Indicates Retaken OverrideTranscript# Indicates Pass¨ Indicates Associated CourseDate: 7/29/2014Medtech College- IndianapolisTranscriptPage 2 of 26612 E 75th St.Ste. 300Indianapolis, IN 46250www.medtechcollege.comBrenetta Tucker1210BT6408Student: DOB:2/241/14/2013Student ID: Student GPA:Original Start Date : 3:0CourseCodeCourseDescriptionCreditsAttemptedCreditsEarnedGrade QualityPointsCourseCodeCourseDescriptionCreditsAttemptedCreditsEarnedGradeQualityPointsTerm: 14MARP 2014 March Parent 3/12/2014 6/4/2014CommunicationCO101 4.00 4.00 B 12.00Math for Allied HealthMA120 4.50 4.50 A 18.00ProfessionalsPH200 3.50 3.50 A 14.00Dosage CalculationEN140 4.50 4.50 A 18.00English CompositionPS101 4.50 4.50 A 18.00PsychologyCL280 5.30 5.30 C 10.60Medical Assistant Externship26.30 26.30 90.60Term GPA: 3.44 Cum GPA: 2.91Medical Assistant Associates in AppliedScienceGPA:2.91104.3099.80*** End of Transcript ***** Indicates Retaken CourseR* Indicates Retaken OverrideU
Skills
- Loan structuring and origination
- Risk evaluation and management
- Debt settlement and restructuring
- Consumer lending and mortgage services
- Documentation review and analysis
- Relationship management and building
- Collateral valuation and assessment
- Portfolio management and oversight
- Loan processing and servicing
- Underwriting and credit assessment
- Loss mitigation strategies
- Lead generation and business development
- Customer service focus and client relations
- Cash handling expertise
- Sales proficiency in financial services
- Terms negotiation skills
- Database management for financial records
- Loan servicing
- Credit
Accomplishments
- Repeatedly commended by superiors for excellent customer service.
- Developed prospects for new loans by conducting Nweekly cold calls.
Affiliations
- International Association of Administrative Professionals
- International Council of Nurses
- American Marketing Association
- Society of Women Engineers
Certification
I have a certificate in CPR. I have certification actually and medical clinical assistance that I have a certificate action being a substitute teacher
Timeline
Loan Consultant - New Rez
02.2020 - Current
Trainer - Smashburger
08.2017 - 02.2020
Assistant Manager - Kentucky Fried Chicken
04.2010 - 08.2017
Medtech - Associate of Science, Medical Clinical Assistant