Bretina Tumblin
Colorado Springs,CO
Summary
Dedicated and adaptable professional with experience in customer service. Skilled in delivering excellent customer support, managing inventory, and maintaining effective workflows in a fast paced environment. Strong attention to detail, problem solving abilities, and commitment to reach deadlines ensuring accuracy and quality. Built lasting client relationships that contributed to overall company success.
Overview
14
14
years of professional experience
Work History
Child and Youth Program Assistant
Mesa School Age Center
Fort Carson, CO
12.2021 - Current
- Designed and implemented age-appropriate curriculum and activities for youth development.
- Provided exceptional care assistance and supervision to children, ensuring adherence to organizational rules and policies.
- Cultivated strong relationships with parents through proactive communication of academic milestones.
- Cultivated a safe and nurturing environment for children to learn, play, and grow in diverse settings.
- Facilitated effective communication with children, staff members, and parents through active listening and interpersonal skills.
- Collaborated with team members and supervisors to address daily requirements for youth services.
Hair Stylist
Charm's Beauty Salon
Colorado Springs, CO
01.2017 - Current
- Analyzed client needs through structured consultations to provide tailored solutions.
- Executed a range of hair fashioning techniques, ensuring high-quality results for diverse client needs.
- Analyzed and implemented customer specifications to increase product appeal.
- Assessed client situations to provide customized solutions that enhance satisfaction and loyalty.
Captioning Agent
CaptionCall Call Center
Colorado Springs, CO
12.2014 - 07.2016
- Ensured exceptional customer service by accurately transcribing conversations to enhance communication for hard of hearing clients.
- Provided high-speed dictation services to ensure accurate documentation and efficient workflow.
- Monitored compliance with confidentiality protocols to protect organizational integrity.
- Contributed expertise and resources to ensure successful project delivery and completion.
Server/Host
I-HOP
Colorado Springs, CO
09.2011 - 08.2014
- Established a welcoming atmosphere to promote positive engagement among clients and colleagues.
- Coordinated and organized meal and drink deliveries to enhance customer satisfaction.
- Developed and applied upselling strategies to enhance overall customer experience.
- Cultivated strong customer relationships through clear and consistent communication to ensure satisfaction.
Education
Associates - Hairstyling
International Salon & Spa Academy
Colorado Springs, CO08.2016
High School Diploma -
Vista Ridge High School
Colorado Springs, CO05.2016
Skills
- Customer Service and Interactions- Exceptional interpersonal and communication skills with a proven ability to handle challenging situations and resolve conflicts amicably
- Multitasking- Strong organizational skills with the ability to manage multiple task simultaneously in a fast paced environment
- Team Collaboration- Ability to work collaboratively with colleagues and supervisors to ensure a positive work environment
- Problem Solving- Proficient in identifying issues and implementing effective solutions to ensure customer satisfaction
- Strategic Sales Knowledge- Actively apply product understanding, market insights, and customer psychology to persuade, and build trust Active listening with tailored solutions to customer needs, which drives revenue
Timeline
Child and Youth Program Assistant
Mesa School Age Center
12.2021 - Current
Hair Stylist
Charm's Beauty Salon
01.2017 - Current
Captioning Agent
CaptionCall Call Center
12.2014 - 07.2016
Server/Host
I-HOP
09.2011 - 08.2014
Associates - Hairstyling
International Salon & Spa Academy
High School Diploma -
Vista Ridge High School