Summary
Overview
Work History
Education
Skills
Timeline
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Bree Van Dusen

Oklahoma City,OK

Summary

CPR Certified Food Handling Card

Overview

11
11
years of professional experience

Work History

Intake Specialist

Quintessa Marketing
12.2024 - 07.2025
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.

Solution Specialist

Cricket Wireless
01.2024 - 12.2024
  • Championed adoption of industry best practices within the organization, leading to improved efficiency and overall performance levels.
  • Conducted comprehensive market research to identify emerging trends and incorporate them into innovative solutions for clients.
  • Evaluated vendor offerings to determine compatibility with current systems and negotiated contracts that resulted in cost savings without sacrificing quality.

Shift Lead Manager

Consumer Attorney Marketing Group
03.2020 - 12.2023
  • Displayed advanced typing skills exceeding 100 words per minute during client communications.
  • Assisted department with email-based and phone support when call center was busy or short-staffed.

Customer Service Representative

Answer Plus
03.2019 - 11.2019
  • Setting appointments for lawyers and doctors offices that are closed for the day.
  • Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
  • Enhanced collaboration among healthcare team members for optimal patient care delivery.

Cashier

Food 4 Less Supermarket
01.2018 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Call Center Representative

American Answering Service
04.2017 - 02.2018
  • Answering very high call volume calls in a timely manner as well as showing great customer service.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Floor Manager

Pizza Hut
09.2014 - 11.2016
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of Number employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.

Education

Diploma

Cimarron
Las Vegas

Skills

  • Typing Faster Then100 WPM
  • Great Customer Service
  • Management
  • Data Analysis
  • Cashier/ Money Handling
  • Computer Skills
  • Technical Skills
  • Multitasking

Timeline

Intake Specialist

Quintessa Marketing
12.2024 - 07.2025

Solution Specialist

Cricket Wireless
01.2024 - 12.2024

Shift Lead Manager

Consumer Attorney Marketing Group
03.2020 - 12.2023

Customer Service Representative

Answer Plus
03.2019 - 11.2019

Cashier

Food 4 Less Supermarket
01.2018 - 12.2018

Call Center Representative

American Answering Service
04.2017 - 02.2018

Floor Manager

Pizza Hut
09.2014 - 11.2016

Diploma

Cimarron

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Bree Van Dusen