Bree Van Dusen
Oklahoma City,OK
Summary
CPR Certified Food Handling Card
Overview
11
11
years of professional experience
Work History
Intake Specialist
Quintessa Marketing
Oklahoma City, OK
12.2024 - 07.2025
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Solution Specialist
Cricket Wireless
01.2024 - 12.2024
- Championed adoption of industry best practices within the organization, leading to improved efficiency and overall performance levels.
- Conducted comprehensive market research to identify emerging trends and incorporate them into innovative solutions for clients.
- Evaluated vendor offerings to determine compatibility with current systems and negotiated contracts that resulted in cost savings without sacrificing quality.
Shift Lead Manager
Consumer Attorney Marketing Group
03.2020 - 12.2023
- Displayed advanced typing skills exceeding 100 words per minute during client communications.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
Customer Service Representative
Answer Plus
03.2019 - 11.2019
- Setting appointments for lawyers and doctors offices that are closed for the day.
- Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
- Enhanced collaboration among healthcare team members for optimal patient care delivery.
Cashier
Food 4 Less Supermarket
Las Vegas, NV
01.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Call Center Representative
American Answering Service
04.2017 - 02.2018
- Answering very high call volume calls in a timely manner as well as showing great customer service.
- Streamlined call flow processes for more efficient response times and increased productivity.
Floor Manager
Pizza Hut
Las Vegas, Nevada
09.2014 - 11.2016
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Education
Diploma
Cimarron
Las VegasSkills
- Typing Faster Then100 WPM
- Great Customer Service
- Management
- Data Analysis
- Cashier/ Money Handling
- Computer Skills
- Technical Skills
- Multitasking
Timeline
Intake Specialist
Quintessa Marketing
12.2024 - 07.2025
Solution Specialist
Cricket Wireless
01.2024 - 12.2024
Shift Lead Manager
Consumer Attorney Marketing Group
03.2020 - 12.2023
Customer Service Representative
Answer Plus
03.2019 - 11.2019
Cashier
Food 4 Less Supermarket
01.2018 - 12.2018
Call Center Representative
American Answering Service
04.2017 - 02.2018
Floor Manager
Pizza Hut
09.2014 - 11.2016
Diploma
Cimarron