Customer service professional skilled in multitasking and time management, delivering consistent positive client experiences through clear communication and strong work ethic. Organized and motivated contributor focused on learning quickly and supporting team objectives in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Hairstylist
Hair Town (Micronesia Mall)
Dededo , Guam
10.2025 - 07.2026
Provided personalized hair consultations to assess client needs and preferences.
Educated clients on hair care techniques and product recommendations for maintenance.
Educated clients on proper home hair care maintenance techniques.
Maintained cleanliness and organization of salon tools and workstations for efficiency.
Collaborated with team members to create a positive and welcoming salon environment.
Handled appointment scheduling and customer inquiries to enhance service delivery.
Welcomed customers at the salon entrance, answered phone calls, and scheduled appointments efficiently.
Developed relationships with new clients through referrals from existing customers.
Dance Choreographer/Assistant
SKIP Entertainment Company
Hagatna
01.2021 - 05.2026
Facilitated engaging learning experiences for students ages 3-13 through dynamic dance instruction, enhancing their love for movement.
Provided ongoing feedback on student behavior to support motivation and character growth.
Cultivated confidence in children to foster positive social interactions and teamwork among peers. in working with children, promoting better interaction.
Receptionist
SKIP Entertainment Company
Hagatna
01.2021 - 02.2024
Answered phone calls promptly to resolve inquiries and provide assistance.
Delivered exceptional customer service, contributing to increased client satisfaction.
Handled payments efficiently, ensuring accurate financial transactions.
Registered dancers and maintained up-to-date records for enrollment.
Managed studio operations, including opening and closing procedures.
Maintained cleanliness of studio environment to promote a welcoming atmosphere.
Organized dance costumes and shoes to improve accessibility for dancers.
Learned registration forms and payment processes used in the studio.
Receptionist
Guam Serenity Massage
Hagatna
08.2022 - 05.2023
Answered phone calls promptly, addressing customer inquiries and concerns.
Coordinated appointment scheduling to maximize service availability.
Delivered excellent customer service, contributing to increased client satisfaction.
Processed payment transactions efficiently to ensure accuracy and speed.
Organized and maintained paperwork to improve administrative efficiency.
Washed and neatly folded towels to keep them clean and ready for client use. to ensure cleanliness and readiness for use.
Washed and neatly folded towels to maintain cleanliness and readiness for client use.
Receptionist
Royalty Cutz
Tamuning
01.2021 - 05.2022
Answered phone calls and confirmed appointments efficiently.
Greeted customers upon arrival and departure to foster a welcoming atmosphere.
Delivered exceptional customer service, fostering customer loyalty and repeat visits.
Scheduled appointments to streamline service flow and reduce wait times.
Processed transactions accurately to ensure smooth operations.
Maintained cleanliness of the shop to create an inviting environment for customers.