Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Breean Bohlig

Browndale,PA

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Team Lead

Penn Foster Education
09.2020 - Current
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Created detailed project plans outlining goals, timelines, and resources to ensure alignment with company objectives.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Team Support Specialist

Penn Foster Education
04.2019 - 09.2020
  • Provided comprehensive support for team members, resulting in improved performance and increased productivity.
  • Assisted in project coordination, ensuring timely completion of tasks and successful project execution.
  • Developed and maintained detailed documentation for team processes, contributing to more efficient operations.
  • Conducted regular training sessions for new employees to facilitate seamless integration into the team.
  • Addressed potential issues proactively, resolving conflicts within the team before they escalated.
  • Served as a liaison between management and staff, helping to address concerns and provide solutions in a timely manner.
  • Maintained up-to-date knowledge on industry trends, sharing relevant insights with colleagues to help inform decision-making processes.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Financial Services Representative

Penn Foster Education
01.2017 - 04.2019
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Delivered consistent results within compliance guidelines while meeting monthly collection quotas.
  • Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
  • Increased client satisfaction by providing tailored financial advice and recommendations.

Receptionist

Valley Oral and Maxillofacial Surgery
01.2016 - 01.2017
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Surgical Assistant

Valley Oral and Maxillofacial Surgery
10.2014 - 01.2016
  • Improved patient outcomes by providing precise surgical assistance during various procedures.
  • Enhanced surgical efficiency with diligent preparation and organization of operating rooms.
  • Ensured patient safety by maintaining a sterile environment throughout surgery.
  • Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments.
  • Reduced post-operative complications through thorough wound care and dressing application.
  • Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
  • Participated in pre-operative consultations, offering vital input on patient conditions and surgical approach.
  • Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
  • Contributed to cost reduction efforts within the department by managing supplies inventory effectively.
  • Facilitated smooth transitions between surgeries with efficient room turnover times.

Direct Support Professional

Goodwill Industries
09.2013 - 10.2014
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Direct Support Professional

St. Joseph's
04.2012 - 04.2014
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Busser/Cashier/Hostess/Bartender/Waitress

Windsor Inn
08.2011 - 03.2013
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.
  • Contributed to increased customer satisfaction by promptly addressing any concerns or requests.

Server

Genetti Manor
05.2011 - 10.2011
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Cashier/Maker

Dunkin Donuts
11.2009 - 05.2011
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

Expanded Function Dental Assistant Associates Degree (EFDA) -

Fortis Institute
Scranton, PA
09.2013

Externship
Jessup, PA
09.2013

Skills

  • Trend Tracking
  • Regulatory Compliance
  • Performance Improvement
  • Key Performance Indicators
  • Employee Evaluation
  • Project management
  • Performance Monitoring
  • Schedule Management
  • Diversity and inclusion
  • Talent acquisition
  • Goal setting
  • Complaint Resolution

Accomplishments

  • Department of Health EMT 2010 American Heart Association Cardiopulmonary Resuscitation Adult/Child/Infant & AED – certified, 2017
  • Standard First Aid – certified, 2017
  • DANB Radiology Certification 2013
  • Infection Control Certification 2013
  • Safe Crisis Management Certification 2017
  • VA School Certifying Official 2019

Certification

  • Department of Health EMT 2010
  • American Heart Association Cardiopulmonary Resuscitation Adult/Child/Infant & AED - certified, 2017
  • Standard First Aid - certified, 2017
  • DANB Radiology Certification 2013
  • Infection Control Certification 2013
  • Safe Crisis Management Certification 2017
  • VA School Certifying Official 2019

Timeline

Team Lead

Penn Foster Education
09.2020 - Current

Team Support Specialist

Penn Foster Education
04.2019 - 09.2020

Financial Services Representative

Penn Foster Education
01.2017 - 04.2019

Receptionist

Valley Oral and Maxillofacial Surgery
01.2016 - 01.2017

Surgical Assistant

Valley Oral and Maxillofacial Surgery
10.2014 - 01.2016

Direct Support Professional

Goodwill Industries
09.2013 - 10.2014

Direct Support Professional

St. Joseph's
04.2012 - 04.2014

Busser/Cashier/Hostess/Bartender/Waitress

Windsor Inn
08.2011 - 03.2013

Server

Genetti Manor
05.2011 - 10.2011

Cashier/Maker

Dunkin Donuts
11.2009 - 05.2011

Expanded Function Dental Assistant Associates Degree (EFDA) -

Fortis Institute

Externship

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Breean Bohlig