Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Quote
Languages
Interests
Timeline
Volunteer

Breeana Hanner

San Tan Valley,AZ

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Expert experience in customer service leadership, prepared for any role. Known for reliability, communication skills, and positive team environment.

Overview

9
9
years of professional experience

Work History

Payroll Assistant

Vensure Employer Solutions
07.2023 - 04.2025
  • Maintained payroll information by calculating, collecting, and entering data.
  • Processed new hire paperwork and documents.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Maintained a clean, organized workspace for efficient operation of all check printing tasks.
  • Trained new employees in proper use of equipment, safety procedures, and company policies.
  • Performed preventative maintenance on printers, ensuring optimal performance and reduced repair costs.
  • Troubleshot technical issues efficiently to minimize delays in project completion times.
  • Improved customer satisfaction by delivering high-quality prints within tight deadlines.
  • Ensured accurate billing by tracking completed jobs and materials used for each project.
  • Consistently met strict quality assurance standards through rigorous inspection of completed work, ensuring customer satisfaction and repeat business.
  • Managed inventory levels to minimize costs while ensuring availability of necessary materials.
  • Developed strong relationships with suppliers, resulting in improved pricing negotiations and delivery schedules for essential supplies.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Created and updated regular inventory reports and records.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Developed and implemented policies and procedures for inventory management.
  • Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
  • Streamlined project management processes by implementing Agile methodologies and improving team communication.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.

Customer Service Representative

Nellis Auction
10.2022 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated customers efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.
  • Monitored cash in my fanny pack and maintained adequate cash supply.
  • Ensured customer satisfaction with prompt and accurate deliveries, loading their vehicles.

Store Manager

Subway
03.2022 - 06.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Freight Team Associate

The Home Depot
10.2020 - 09.2021
  • Lifted and moved items weighing 80 pounds multiple times per shift.
  • Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
  • Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Loaded and unloaded trucks.
  • Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
  • Streamlined inbound freight procedures for faster unloading, sorting, and storage of shipmen

Night Clerk CSR

CIRCLE K
10.2019 - 08.2020
  • Front facing, rotating with attention to detail of food hazard safety’s of all produces.
  • Keeping close inventory of alcohol and tobacco products.
  • Balanced cash drawers regularly to ensure accounting discrepancies were kept to an absolute minimum during nightly audits activities.
  • Updated reservations systems accurately throughout the night shift, ensuring all changes were correctly reflected across platforms used by other departments within the hotel property.
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns during overnight shifts.
  • Expedited the morning shift transition by effectively communicating any outstanding issues or notes from the night shift to daytime staff.
  • Handled emergency situations with professionalism, following established protocols to prioritize guest safety and minimize disruptions.
  • Utilized RF scanning equipment proficiently, ensuring proper tracking of delivered items and lottery.

Education

Diploma - General Studies

Columbia High School
Nampa, ID
01.2016

Skills

  • Customer relations
  • Management
  • Collaborative negotiation experience
  • Professional phone communication
  • Employee onboarding
  • Calendar management
  • Deadline management skills
  • Analytical reasoning
  • Constructive influence
  • Effective sales strategies
  • Food preparation and delivery
  • Product packaging
  • Inventory management
  • Logistics operations
  • Logistics coordination
  • Financial transaction management
  • Order selection
  • Payroll administration
  • Proficient in data analysis using Excel
  • Strong work ethic
  • Experience in payroll corrections
  • Skilled in using Microsoft applications and Adobe tools
  • Document management
  • Professional cleaning services
  • Data analysis
  • Compiling data
  • Accurate data entry
  • Advanced Excel skills
  • Collaborative team member

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementFlexible work hoursPersonal development programsWork from home optionTeam Building / Company Retreats

Software

Microsoft Office

Zoom

Teams

Five-O

Prism HR

POS

JIRA

Quote

It is never too late to be what you might have been.
George Eliot

Languages

English
Full Professional

Interests

Team Building

Organization

Projects

Career Growth

Risk

Accounting

Real Estate

Healthcare

Timeline

Payroll Assistant

Vensure Employer Solutions
07.2023 - 04.2025

Customer Service Representative

Nellis Auction
10.2022 - 05.2023

Store Manager

Subway
03.2022 - 06.2022

Freight Team Associate

The Home Depot
10.2020 - 09.2021

Night Clerk CSR

CIRCLE K
10.2019 - 08.2020

Diploma - General Studies

Columbia High School

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Breeana Hanner