Breeana Reeser
Poplar Bluff,MO
Summary
Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Strong leadership skills, operational management expertise, and a focus on enhancing customer service. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
6
6
years of professional experience
Work History
Kitchen/Service Manager
Buffalo Wild Wings
Poplar Bluff, MO
09.2018 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Developed and implemented kitchen policies, procedures and quality standards.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Skills
- Resource Allocation
- Labor and food cost control
- Customer Service Management
- Conflict Resolution
- Quality Assurance
- Customer Engagement
- Inventory Management
- Stable work history
- Food Safety
Timeline
Kitchen/Service Manager
Buffalo Wild Wings
09.2018 - Current
References
References available upon request.
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