Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Breeana Venegas

Edinburg

Summary

Customer Service Representative with expertise in resolving complex inquiries and enhancing customer satisfaction. Strong communication and problem-solving skills, with proven adaptability in fast-paced environments. History of improving team productivity through effective collaboration and support.

Overview

3
3
years of professional experience

Work History

Website and Social Media Management

KBHN LLC
Noble
06.2024 - 01.2025
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Ensured compliance with company policies when publishing content online.
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
  • Assisted in developing strategies for increasing followership and engagement rates.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Monitored customer comments on various social media channels and responded in a timely manner.
  • Developed and implemented a comprehensive social media strategy to increase brand awareness and engagement.
  • Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.

Customer Service Representative

Maximus Call Center
Edinburg
03.2022 - 03.2023
  • Maintained a high level of professionalism when dealing with difficult clients.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Researched required information using available resources.
  • Identified customer needs and provided appropriate solutions.
  • Performed account maintenance activities such as updating client information in databases.
  • Adhered to company's established protocols for handling confidential data.

Education

High School Diploma -

Premier High School of Pharr
Pharr, TX
03-2012

Skills

  • Effective communication
  • Stress management
  • Call center experience
  • Active listening
  • Information research
  • Brand development and awareness
  • Website performance monitoring

Affiliations

  • Fire Dancing Performer
  • Fusion Belly Dancer
  • Community Volunteer
  • Visionary artist

Timeline

Website and Social Media Management

KBHN LLC
06.2024 - 01.2025

Customer Service Representative

Maximus Call Center
03.2022 - 03.2023

High School Diploma -

Premier High School of Pharr

Similar Profiles

CREATE PROFILE
Breeana Venegas
Want your own profile? Create for free at Resume-Now.com