Summary
Overview
Work History
Education
Skills
Timeline
Generic

BreeAnn Gibbs

Newfield,NJ

Summary

Proven track record in enhancing online sales and customer engagement through expert inventory management and strategic online advertising at Self Employed. Skilled in leveraging social media marketing and pricing strategies to increase revenue. Demonstrates exceptional teamwork and problem-solving abilities, achieving significant improvements in customer satisfaction and operational efficiency.

Overview

25
25
years of professional experience

Work History

Online Seller

Self Employed
01.2015 - Current
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
  • Built strong relationships with suppliers, negotiating favorable pricing terms that increased profit margins without sacrificing quality.
  • Managed inventory levels effectively, ensuring products were always available for purchase and minimizing out-of-stock situations.
  • Optimized product listings with keyword-rich titles and descriptions, improving search visibility and driving more traffic to the online store.
  • Utilized software to automate customer communication and order fulfillment.
  • Collaborated with other online sellers to share best practices, learn from their experiences, and form mutually beneficial partnerships.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Handled customer issues professionally and courteously, resolving disputes fairly to protect both the business''s reputation and the buyer''s satisfaction.
  • Reduced shipping costs by optimizing packaging materials and methods while maintaining product protection standards during transit.
  • Developed and executed online strategies for leads, sales and pricing to generate revenue.
  • Monitored competition closely to stay ahead of market trends and develop unique selling propositions that differentiated the online store from others.
  • Developed and executed marketing campaigns to increase online sales and customer engagement.
  • Monitored and evaluated sales performance to make informed decisions and improve results.
  • Analyzed customer trends and provided insights to improve customer experience.
  • Continuously improved website design and functionality by implementing user feedback, enhancing site navigation and overall user experience.

Kennel Worker

Animal Adoption Center
08.2010 - 01.2015
  • Ensured animal safety with proper handling techniques and adherence to facility guidelines.
  • Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
  • Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
  • Cared for physical and psychological needs of animals with regular walks and playtime.
  • Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
  • Maintained sanitary conditions for animals by cleaning living spaces and cages according to State health code guidelines.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Contributed to a positive workplace culture by embracing teamwork, demonstrating flexibility in daily tasks, and supporting colleagues in their responsibilities.
  • Expedited emergency situations by remaining calm under pressure, quickly assessing circumstances, and taking appropriate action as needed.
  • Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
  • Promoted good hygiene in animals by seeing to grooming needs.

Cashier Cook

Burger King
11.2007 - 07.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Phone Representative

Telepoint
12.2005 - 08.2007
  • Worked closely with supervisors during performance evaluations; implemented constructive feedback leading to personal growth.
  • Improved customer satisfaction by providing timely and accurate information on products and services.
  • Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.
  • Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
  • Exceeded sales targets consistently through persuasive communication and effective product presentation.
  • Maintained up-to-date knowledge of industry trends and company policies for informed customer interactions.
  • Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
  • Participated in training programs, applying new knowledge to enhance skills and job performance.
  • Provided feedback on call scripts, leading to more efficient communication methods with customers.
  • Achieved higher first-call resolution rates by listening attentively to customer concerns and addressing them promptly.
  • Conducted thorough follow-ups with customers after initial contact, ensuring satisfaction levels were met or exceeded.
  • Supported promotional campaigns effectively by informing customers about special offers during calls.
  • Streamlined call handling processes for increased productivity and reduced average call times.

Sales Associate

Jc Penny
08.2003 - 11.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.

Cashier

ShopRite
08.2003 - 08.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Cashier

McDonald's
03.2000 - 08.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Bachelor Of Arts - Psychology

Rutgers University
Camden NJ
06.2016

Associate Of Applied Arts - Business

Camden County College
Blackwood, NJ
06.2012

Skills

  • Online platforms
  • Inventory Management
  • Customer Engagement
  • Pricing strategy
  • Payment Processing
  • Online Advertising
  • Product sourcing
  • Social Media Marketing
  • Cross-selling strategies
  • Shipping
  • Website Management
  • Online Marketing
  • Sales expertise
  • Retail knowledge
  • Client Relationship Development
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Team Collaboration
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making

Timeline

Online Seller

Self Employed
01.2015 - Current

Kennel Worker

Animal Adoption Center
08.2010 - 01.2015

Cashier Cook

Burger King
11.2007 - 07.2010

Phone Representative

Telepoint
12.2005 - 08.2007

Sales Associate

Jc Penny
08.2003 - 11.2005

Cashier

ShopRite
08.2003 - 08.2005

Cashier

McDonald's
03.2000 - 08.2003

Bachelor Of Arts - Psychology

Rutgers University

Associate Of Applied Arts - Business

Camden County College

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BreeAnn Gibbs