Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breeann Robertson

Spencer,WV

Summary

Dynamic professional with extensive experience in customer service and workflow management at Sam’s Club. Proven ability to resolve complaints effectively, enhancing customer satisfaction. Skilled in time management and maintaining high standards of cleanliness and safety. Recognized for building strong relationships with customers and delivering exceptional service in fast-paced environments.

Results-driven supervisor with strong focus on team collaboration and achieving outcomes. Skilled in customer service, inventory management, and staff training. Adaptable, reliable, and ready to meet changing needs. Prepared to deliver impactful performance in fast-paced retail environment.

Overview

13
13
years of professional experience

Work History

Infant Teacher

Primrose Academy
07.2023 - 12.2023
  • Kept classroom and feeding areas clean, neat, and safe.
  • Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
  • Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
  • Used proper sanitizing techniques for toys, surfaces, and equipment.
  • Promoted development of social, emotional, and communication skills in infants.
  • Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
  • Supported the emotional needs of infants through consistent care, comfort, and validation of feelings.
  • Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
  • Assessed developmental milestones and provided regular updates to parents on their child''s progress.

Front End Supervisor

Sam’s Club
07.2021 - 12.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Cashier

Sam’s Club
07.2018 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Café Associate

Sam’s Club
09.2013 - 07.2018
  • Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Built and broke down display cases, secured, and returned product to storage space to assist with opening and closing duties.
  • Notified management of product and supply shortages to reduce disruption in availability.
  • Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.

Certified Shift Manager

McDonald’s
12.2011 - 05.2014
  • Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Proactively addressed potential conflicts among staff members through mediation efforts, promoting a harmonious working environment conducive to productivity.
  • Optimized labor costs by analyzing staffing needs based on historical data and projected business trends, making necessary adjustments as required.
  • Assigned tasks and responsibilities to each employee on shift.
  • Implemented inventory management procedures to reduce waste and maintain appropriate stock levels.
  • Ensured compliance with company policies and procedures, fostering a positive work environment that promoted professionalism and teamwork.
  • Collaborated with other managers in the development of promotional campaigns, driving revenue growth through effective marketing efforts.
  • Enhanced customer satisfaction by ensuring quick responses to inquiries and resolving issues promptly.
  • Counted out registers and calculated profit at end of each shift.
  • Oversaw financial aspects of the operation including budgeting, expense tracking, cash handling, and report generation for upper management review.
  • Led training sessions for new employees, ensuring a smooth onboarding process and maintaining high standards of service.

Deli Clerk

Albertsons
11.2010 - 05.2011
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.

Education

Tarrant County College
Fort Worth, TX

Skills

  • Customer service
  • Problem-solving skills
  • Workflow management
  • Complaint resolution
  • Time management
  • Listening skills

Timeline

Infant Teacher

Primrose Academy
07.2023 - 12.2023

Front End Supervisor

Sam’s Club
07.2021 - 12.2022

Cashier

Sam’s Club
07.2018 - 07.2021

Café Associate

Sam’s Club
09.2013 - 07.2018

Certified Shift Manager

McDonald’s
12.2011 - 05.2014

Deli Clerk

Albertsons
11.2010 - 05.2011

Tarrant County College

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Breeann Robertson