Breeanna Resto
Brooklyn
Summary
Experienced professional in front office operations, skilled in effectively managing high-volume environments with poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting seamlessly to changing needs. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
Work History
Receptionist
Auxiliary Services
08.2017 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Internship
83rd Precinct
01.2024 - 05.2024
- Successfully helped my peers get work done on time to be able to move onto the next steps as needed
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Front of House Staff
The Public Theater
06.2018 - Current
- Greeted guests and answered questions in a friendly, professional manner
- Facilitated safe environment by maintaining clear aisles and reporting suspicious behavior to security
- Tended to guests' comfort by assisting and resolving any concerns or problems
- Guided patrons to exits or provided instructions or assistance in cases of emergency
- Provided special assistance to guests in wheelchairs or with other disabilities
- Refused admittance to undesirable persons or persons without tickets or passes
Education
BS - Criminal Justice
CUNY John Jay
Skills
- Data entry
- Time management
- Organization skills
- Teamwork and collaboration
- Fast learner
- Multitasking and organization
- Greeting guests
- Memory retention
- Team collaboration
- Telephone skills
- Customer/Client relations
- Appointment scheduling
Timeline
Internship
83rd Precinct
01.2024 - 05.2024
Front of House Staff
The Public Theater
06.2018 - Current
Receptionist
Auxiliary Services
08.2017 - 05.2019
BS - Criminal Justice
CUNY John Jay
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