Breeanna Weaber
Experienced Operations Manager
Phoenix,AZ
Summary
Results-oriented management professional with extensive experience in operations, production management, organizational development, and team building across diverse industries.
Overview
13
13
years of professional experience
Work History
Shift Supervisor/Barista
Starbucks Corporation
Scottsdale, AZ
11.2016 - 05.2025
- Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
- Assists with new partner training by positively reinforcing successful performance, and giving respectful and encouraging coaching as needed.
- Follows all cash management and cash register policies, and ensures proper cash management practices are followed by the shift team.
- Conducted weekly inventory of supplies, equipment, and food items.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Resolved customer complaints in a timely manner.
- Monitored staff performance to ensure quality standards were met.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Independent Insurance Agent
Family First Life
Phoenix, AZ
10.2020 - 01.2024
- Engaged customers and provided a high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided the best options, upselling products and services.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Coordinated appointments and consultations with clients to identify individual needs and gain a better understanding of overall financial situations.
- Conducted meetings or phone calls with potential clients to present insurance policies, and answer questions.
- Followed up with customers to check on changing needs, and propose new offerings.
- I wrote policies, finalized documents, and filed paperwork.
- Developed and maintained relationships with clients to ensure they received the best possible insurance coverage.
Operations Manager
Sweet Life Group Inc
Mesa, AZ
06.2021 - 06.2022
- Managed the director's calendar, and prepared the meeting agenda and materials.
- Arranged appropriate travel, visas, agendas, necessary contacts, and other information for executive travel.
- Managed external contacts, and kept track of periodic communication needed for priority actions.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained a master calendar to coordinate meetings across multiple time zones.
- Scheduled and arranged travel, and hotel reservations for meetings, conferences, and seminars.
- Opened, read, and replied to emails, letters, and correspondence on behalf of executives.
- Configured and maintained the company website to drive interest and increase company revenues.
- Entered customer information and updates in the database system to track leads, interactions, relationships, and propel sales opportunities.
- Leveraged word processing software to create proposals, letters, and memos.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Collaborated with internal teams to support long-term research, marketing, and ad hoc projects.
- Obtained signatures for financial documents, and internal and external invoices.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Quality Manager
Agents, American Income Life
Mesa, AZ
02.2019 - 09.2019
- Provided leadership in developing best practices for continuous improvement initiatives across all departments.
- Created KPIs related to process performance metrics such as defect rate, and scrap rate.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
- Provided technical guidance on quality control activities to support efficient operations.
- Developed SOPs outlining quality control policies and procedures.
Server
IPic
Scottsdale, AZ
08.2018 - 08.2019
- Anticipates customer and store needs by constantly evaluating the environment and customers for cues
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Follows all cash management and cash register policies
- Assist in order-taking, delivering food, and following up with guests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
Sales Executive
Clearlink
Scottsdale, AZ
08.2018 - 02.2019
- Anticipate customer needs by providing HVAC services in serviceable areas.
- Set up protection plans and/or service appointments.
- Resolved any issues or complaints raised by customers in a timely manner.
- Negotiated contracts with vendors while ensuring compliance with company policies.
- Implemented effective cross-selling techniques to increase revenue from existing customers.
- Developed and implemented inbound sales strategies to increase customer base.
- Negotiated prices with customers to maximize profitability while still providing quality services.
Office Manager
The Asbestos Institute
Phoenix, AZ
10.2017 - 03.2018
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling classes
- Hear and resolve complaints website issues
- File and maintain registration forms, sign-in sheets, and certifications
- Perform duties, such as taking care of plants or straightening brochures and business cards to maintain lobby or reception area
- Receive payment and record receipts for services
First Assistant/Assistant Manager
Sonic Drive
Phoenix, AZ
05.2012 - 03.2017
- Manages, trains, monitors and coaches Team/Crew Members
- Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control
- Completes weekly inventory as needed
- Assists in administrative duties including maintaining files, records and all required documentation.
Education
High School Diploma -
Paradise Valley High School
Phoenix, AZ05.2013
Skills
- Project management
- Inventory management
- Customer service
- Quality assurance
- Team building
- Data analysis
- Employee training
- Time management
- Performance monitoring
- Planning and implementation
- Cultural awareness
- Continuous improvements
- Case management
- Cash management
- Policy enforcement
Additional Information
Insurance Producer License Life & Health Insurance License
References
References available upon request.
Timeline
Operations Manager
Sweet Life Group Inc
06.2021 - 06.2022
Independent Insurance Agent
Family First Life
10.2020 - 01.2024
Quality Manager
Agents, American Income Life
02.2019 - 09.2019
Server
IPic
08.2018 - 08.2019
Sales Executive
Clearlink
08.2018 - 02.2019
Office Manager
The Asbestos Institute
10.2017 - 03.2018
Shift Supervisor/Barista
Starbucks Corporation
11.2016 - 05.2025
First Assistant/Assistant Manager
Sonic Drive
05.2012 - 03.2017
High School Diploma -
Paradise Valley High School
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