Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breeanya Parker

Sumter,SC

Summary

Dynamic customer service professional with extensive experience at Everise, excelling in problem resolution and relationship building. Proven track record of enhancing customer satisfaction through active listening and efficient claim management. Skilled in data entry and compliance, with a strong focus on achieving first-call resolution and maintaining client trust.

Overview

7
7
years of professional experience

Work History

Pharmacy Customer Care Representative

Everise
09.2024 - Current
  • Manage customer coordination tasks related to prescription refill processes.
  • Sustained meticulousness in the processing and recording of medication details.
  • Manage and addresse issues related to claim denials.

Banking Customer Service Representative

Teleperformance USA
05.2022 - 06.2024
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
  • Improved customer experience by providing timely and accurate responses to inquiries about banking products and services.
  • Managed high volume of inbound calls, ensuring prompt and professional customer service.
  • Resolved customer complaints, restoring confidence in bank services and retaining valuable clients.

Healthcare Customer Service Representative

The Results Companies, LLC
11.2021 - 12.2023
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Claims Analyst

TTEC
10.2019 - 08.2021
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
  • Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
  • Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
  • Enhanced customer satisfaction by resolving complex claims issues in a timely manner.

Customer Service Representative

TTEC
11.2017 - 10.2019
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.

Education

High School Diploma -

Scott’s Branch High
Summerton, SC
06.2013

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Problem resolution
  • Complaint handling
  • Relationship building
  • Payment processing
  • Customer relations
  • First call resolution
  • Order processing
  • Conflict mediation
  • Customer relationship management
  • Empathy and patience
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication

Timeline

Pharmacy Customer Care Representative

Everise
09.2024 - Current

Banking Customer Service Representative

Teleperformance USA
05.2022 - 06.2024

Healthcare Customer Service Representative

The Results Companies, LLC
11.2021 - 12.2023

Claims Analyst

TTEC
10.2019 - 08.2021

Customer Service Representative

TTEC
11.2017 - 10.2019

High School Diploma -

Scott’s Branch High

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Breeanya Parker