Casino Gaming Host
Barona Casino
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Helped resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer satisfaction ratings.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained customer loyalty to casino with expert and immediate handling of complaint
- Helped with promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Addressed customer complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.