Bree Ellen Smith
Scotia,NY
Summary
Professional communicator and service oriented individual with 28+ years of well-rounded experience, knowledge, and wisdom in managing customer expectations while delivering superior levels of service. Highly prioritized and solidly equipped with exceptional organizational skills and a pro-active approach. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I desire the opportunity to continue applying my fierce work ethic and exuberant morale, while contributing to company success, as a team player.
Overview
28
28
years of professional experience
Work History
Tax Information Aide
NYS Department Of Taxation And Finance
Rotterdam, NY
03.2020 - 01.2023
- Answered inbound calls from taxpayers and select state agencies in friendly and timely manner.
- Provided excellent customer service while safeguarding confidential information.
- Used effective time management skills and communicated productively, both verbally and in writing while working independently.
- Made relevant notes while interacting with customers, completed call logs and reports, researched needed information using available and provided resources while evaluating problems, inquiries and complaints.
Certified Sales and Leasing Consultant
Capitaland Subaru & GMC
Glenville, NY
06.2016 - 03.2020
- Assisted clients throughout sales process, maintained relationships, provided thorough support and guidance, and consistently offered after-sales support to assess their satisfaction and resolve any problems one may have had.
- Scheduled appointments with prospective customers for opportunity to demonstrate features and discuss options, which also aided in generating new business to achieve company's growth goals.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-ups, prompt issue resolutions, and interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Prepared pricing agreements and contracts to close deals.
- Consistently met or exceeded personal quotas and worked with my sales team to collaboratively reach our targeted clientele.
Lead Server
The Glenville Queen Restaurant
Glenville, NY
07.1995 - 09.2014
- Supported needs of 24 person wait staff who attended to specific needs of countless customers daily for family-oriented restaurant, with social relevancy and intentionality. Conducted meetings with management to discuss operational issues and develop ways to improve services.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers, collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate of Applied Science - Emergency And Crisis Management
SUNY Schenectady County Community College
Schenectady05.2016
Skills
- Customer Service
- Analytical
- Technical
- Marketing
- Communication
- Leadership
- Management
- Microsoft Office Suite
- Assertiveness
- Flexibility
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
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